And Nexon Cuts Another Corner

Back when Nexon gave out compensation packages for hacked accounts, I didn't get anything from it because my Marksman was deleted and I opened it on a lvl 9 mule.
Got the backlogged response from the ticket I submitted saying I didn't get the package.

 My Ticket

I logged on to my level 9 character today to find this account had been compensated. I clicked yes to receive the package, but I did not receive anything. I have tried relogging, but I fear that my low level has prevented me from receiving compensation.
My character is low level because the previous character on this account, xXMCheifXx, was deleted by whomever accessed my account through illegit means. If there is any way I can still receive the compensation package, please let me know.
Thank you!

P.S. I did receive the NX and maple points!

 Response

Dear Mapler,

In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We are truly sorry that we must resort to closing your ticket. As an apology, we are gifting you 25,000 Maple Points, a Hairstyle Coupon, and a Hair Color Coupon. We know that Maple Points and Coupons do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.

Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another. The Maple Points will be added directly to your account and do not require you to accept anything.

We would also like to take the time to remind you that, while we do our best to make MapleStory a safe and secure place for our gamers, the security of your account is ultimately your responsibility. Never share your information with anyone, do not interact with suspicious characters, and do not visit untrusted web sites. We make every effort to keep MapleStory safe, but we entrust you with the responsibility to keep your account secure.

Please note that your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. We highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

And finally, once you’ve scanned your computer, it is also recommended that you change the password, PIC, and PIN on your account for added security. Please refer to our Security FAQ for further details on how to avoid getting hacked or scammed. You can find the Security FAQ here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your understanding and patience. We look forward to seeing you in-game soon!

Sincerely,

GM Skelorm
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

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