Hello Nexon,

I seem to be unable to charge NX using Paypal. When prompt which method I would like to use to charge NX and after clicking Paypal, I receive an error that says the follow:

"System Error (Type:F0001) occurred. Please, select another payment method."

I have recently come back to Maplestory after a year long absence. Prior to my absence I had never had problems charging NX, and it saddens and discourages me that I have these new difficulties.

Please rectify my situation so I can enjoy the convenience of charging NX at home.

Thank you for your time,
Kelsey

Greetings,

Thank you for contacting Nexon America's Customer Support team.

I am sorry to hear you have had trouble while trying to purchase NX Credit. We have implemented a verification system due to continued fraudulent charges. The error you received was because your transaction failed the verification process of this system.

When charging your Nexon Passport account with NX Credit make sure you are using real information and are not misrepresenting yourself or your payment method in any way. The use of a proxy service to get around region blocks as well as false PayPal account information will be detected and will be used as a basis to deny the attempted charge as fraudulent. We would suggest you contact PayPal to verify your billing information matches your geographical location.

Additionally, if you are using a Prepaid credit card, this may create conflicts with PayPal. If you believe this is the case, you will need to contact PayPal, which is a different company from Nexon.

If you are not able to use PayPal to charge your account with NX Credit we have other methods in place. Please visit this website for more information:

http://billing.nexon.net/WZ.ASPX?PART=/Item/CashGuide

Sincerely,

GM Libra
Nexon America, Inc.

For security reasons any sensitive account information has been made private. Please do not give your password or pin number to anyone for any reason.
Nexon representatives will NEVER ask you for your password or pin.

Hello Nexon,

I believe my previous ticket was miss understood. When I receive my error (which says the following):

"System Error (Type:F0001) occurred. Please, select another payment method."

I have yet to log into Paypal. I receive this error right after I choose Paypal as a payment method. I do not understand how my Paypal status effects my ability to charge NX Credit as I receive the error before I log into Paypal.

However, I have checked my Paypal information as you stated to do in my previous ticket.
1. It is my real information and it is my real credit card. I am not miss representing myself in anyway.
2. I am not using a proxy service to get around region blocks. I live in the USA.
3. My billing information on Paypal matches my geological location.
4. I am not using a prepaid credit card.

I also checked my Nexon account information, and again it is my real information.

Again, as I stated before I am receiving this error BEFORE I am able to log into Paypal. It is after I click paypal as my payment method that I receive this error.

Sincerely,
Kelsey

Greetings Kelsey,

Thank you for contacting Nexon America's Customer Support team.

Please ensure that you are not using a proxy or other program that is causing your geographical location to be misrepresented. If you believe that this is a problem with your Internet Service Provider, you will need to contact that company.

Also note that it is recommended you make a purchase from the exact location listed on your Billing Address. Making a purchase from a different location may cause this warning.

We hope that these help resolve the issue. Have a good day!

Sincerely,

GM Diatia
Nexon America, Inc.

For security reasons any sensitive account information has been made private.

Please do not give your password or pin number to anyone for any reason.
Nexon representatives will NEVER ask you for your password or pin.