What happened to Nexon?

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Originally Posted by Sephie

They responded to my ticket about my main account being (wrongfully) blocked...



It took them less than 2 hours to respond... please tell me this isn't an automated response >;/, otherwise I'm going to dig up all the info I need and hope for the best.

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Billpay is seperate from nexon so their responses will be really quick.

My ticket unfortunately hasn't been answered as of yet -shrugs-

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[TD="class: contentCaption, width: 150, align: right"]Ticket #: [/TD]

[TD="class: contentBody, width: 175"]19000-1360439[/TD]

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[TD="class: contentCaption, width: 150, align: right"]Email Notification: [/TD]

[TD="class: contentBody"]Yes[/TD]

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[TD="class: contentCaption, align: right"]Status: [/TD]

[TD="class: contentBody"]Open[/TD]

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[TD="class: contentCaption, align: right"]Date Created: [/TD]

[TD="class: contentBody"]6/5/2012 2:44 PM PDT[/TD]

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[TD="class: contentCaption, align: right"]Last Updated: [/TD]

[TD="class: contentBody"]6/5/2012 2:44 PM PDT[/TD]

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qq

Re-sent my hacked ticket, I really hope I get something @_@ cubing my branch nose to 12%str was a freakin pain!

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Originally Posted by icephoenix21

Eh, I agree with this >.>
Word gets out pretty fast if Nexon is handing out free MP.

I got hacked two years ago now or right around Christmas the year that big bang happened? I really don't think resubmitting a ticket would help much now. I have no SS's of my stuff

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If you submitted a ticket before, submit a new one with the other open and refer that as a proof that you got hacked in that time. Well, at least that is was i just did (i got hacked in January and lost some items thanks to item storage in november) and i'll tell you what happens in the coming days.

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Originally Posted by Chicocl

If you submitted a ticket before, submit a new one with the other open and refer that as a proof that you got hacked in that time. Well, at least that is was i just did (i got hacked in January and lost some items thanks to item storage in november) and i'll tell you what happens in the coming days.

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I might as well. +1 to Nexon if they really are stepping their game up, as opposed to leaving my other ticket 'work in progress' for at least a year and a half. The only other proof I have is this thread (which, lol I can't find a date on, but the fact that it's archived tells you its old):

http://www.basilmarket.com/forum/182...#comments_list

Man mines not even a work in progress :f3:. Lame

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Originally Posted by KhainiWest

Man mines not even a work in progress :f3:. Lame

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Support is 10 am to 6 PM PST.

It's like 8:13 am PST.

I emailed billingpp but it's taking so long... it's been a week since my first email and they still haven't responded. Nexon's Ticket portal had a response in 2 hours...

I sent them an email with transaction IDs and stuff yesterday... hopefully something will come up today.


@Locked; Strangely enough, my ticket was answered around 8am.

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Originally Posted by Locked

Support is 10 am to 6 PM PST.

It's like 8:13 am PST.

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That was two days ago man! THESE PEOPLE ARE GETTING DAY RESPONSES. MINES IS 2, THIS IS OUTRAGEOUS.

Okay not really but I am excited to see how they'll tell me to f`uck off LOL

I made a ticket today over my DB being hacked so I am interested in the reply too.

[HIDE-REPLY]i'd rather have them not care while benefitting the player than otherwise, a lolbasiler made a thread about doing exactly that scamming thing[/HIDE-REPLY]

i resubmitted a ticket of ages ago about a card that didn't charge, let's see how it goes.

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Originally Posted by icephoenix21

Eh, I agree with this >.>
Word gets out pretty fast if Nexon is handing out free MP.

I got hacked two years ago now or right around Christmas the year that big bang happened? I really don't think resubmitting a ticket would help much now. I have no SS's of my stuff

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I had no proof of my stuff, just tell the truth, I'm sure they have records somewhere if a bunch of items/meso suddenly go missing from your account, after all they have records of NX(though that's easier, only 2 places to spend that).

My open tickets are now redundant as I had been asking for my account to be cleared of false ban history in order to buy a name change. It's still a work in progress, and I don't want to close it but there's no point reopening because I can't even buy the damn thing anymore anyway.

I can understand someone getting hacked by not doing anything wrong as genuinely needing proper compensation, but what if the person was enough of a dumbass to click/DL something that they shouldn't have, and as a result having gotten hacked from it? How would Nexon distinguish between someone being hacked by their own stupidity/recklessness and someone being hacked through no fault of their own?

I hope nexon keep their promise and doesnt change from what they are currently doing. Nexoneu have also become more open with the community, I sent 3 EOL´s yesterday and got responded after 20 min on all 3. They also hired more gm´s which lives close to their office and because of european rules, they get paid with real money for this instead of maple points (I think the payment should be around the same as a gas station worker, maybe less or more).

Edit: if you wonder, the EOL´s was about legend patch bugs.

I wonder how they would compensate to characters being deleted by hackers.

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Originally Posted by ResistGreen

I wonder how they would compensate to characters being deleted by hackers.

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Originally Posted by MrTouchnGo

I wonder how they'd respond to character deletion when getting hacked.

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:(

Oh, didn't see that post xP. Major facepalm

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Originally Posted by ResistGreen

Oh, didn't see that post xP. Major facepalm

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Just messing with ya. I wonder if there's any chance of them restoring characters sans items (to avoid duping) though.

I'm crying with joy.

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Originally Posted by Nexon

Greetings,

Your account was banned due to participating in illegal activities, and have had charges refunded. We have cleared your account for reinstatement, however, credit card transaction(s) were refunded back to you. We cannot reinstate your account until the funds are paid back.

To payback the funds you will need to purchase that amount in NX Prepaid Cards (Karma Koin) or use PaybyCash if you wish to regain access to the account. Once you have the NX, reply to this email and we will give you limited access to your account so that you can redeem the NX. Once the NX is redeemed, we will begin deducting the NX. When we complete the deduction process, we will reinstate your account.

--Nexon America Billing Department

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Is this the real life?

Is this just fantasy?

Nexon, what are you doing? Why are you making me want to come back with your newly instated customer service and supposed caring about the game?