What happened to Nexon?

TRIP REPORT : nexon continues to ignore my tickets

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Originally Posted by Rayquaza2233

TRIP REPORT : nexon continues to ignore my tickets

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I know that feel bro.jpg

Logged a ticket about a wrongful 30-day "Bigfoot Glitch" ban that I received in '08. I had appealed it at the time and was denied (on absolutely no basis, "proprietary evidence" was the bullpomegranate excuse). Argued with them over a few tickets in '09, never got anywhere. Thought it might be worth a try resubmitting it. This was the response I received:

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Originally Posted by Nexon Support

Dear Mapler,

Thank you for reporting this issue.

I am sorry to say that I am not able to provide compensation for an issue that may have occurred 4 years ago. However, I assure you that we will do our best to prevent similar issues from occurring again.

Thank you for your cooperation and understanding.

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

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I don't think I'm going to waste my time filing more tickets. But yeah. Oh, and they responded in like 4 days, which is quite neat.

One month later - ticket is still "open"

Ticket for my Bishop has been open for 10 days.

I wonder if they forgot about it, didn't get to it, or chose not to view it...