What happened to Nexon?

I'm sure that all of you are aware of how Nexon has been lately changing. What I mean by changing in the shortest way to explain, They are listening to the complaints of the community.

I've sent three tickets in the past week concerning different issues, One of which was about my account being hacked/compromised. The first two tickets were replied to the next day (Which to some, is a huge improvement). The one about my account was answered in two business days.

Here was the reply I received.

Spoiler

Dear Mapler,

I'm sorry to hear that you lost several valuable items including your elemental staff 7. I apologize for the delay in my response and will do my best to assist you with this.

As a gesture of good faith, we will credit your account with 500,000 MaplePoints for your loss. We hope that this will help you recover and get you back to enjoying the game.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Now the purpose of this thread, Have you noticed any changes with Nexon? Do you think this new attitude will improve the game overall?

500k MP? WHAT THE NINE CIRCLES OF HELL?

Quote:

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Originally Posted by Seanny

500k MP? WHAT THE NINE CIRCLES OF HELL?

---

and blue blazes !!

seriously how much have you spent on the game ?
I don't see why they would give out 500 dollars so freely, you must be an avid spender and they don't want to see you go.
I'm sure they are getting better lately if it truly only took 2 business days to reply.
wonder what it all means for maples future.

Still waiting on my compensation, my ticket hasn't been responded since last July.

What the serious pineapple. Two days, and you get 500k?

My tickets from December - February (one of which, also an "I got hacked" ticket) are still completely unanswered.

I wonder if they just threw out all of the old tickets and are only answering new ones.

brb finally submitting tickets about all the times I was hacked because I can't change my password.

I believe someone else posted recently that they offered him 250k compensation for losing his items in a storage glitch.

On the other hand, I got a 10-month-old ticket about HT not giving Ambition answered recently... with the usual form letter about forwarding to the right department.

They are trying, but it's still rather hit-and-miss.

I think that either A) Diablo 3 has poached all their costumers and this has finally been the kick in their arses that they needed (There was somewhere that linked to an article saying that some MMO and even LoL has decrease in players due to Diablo 3 launching) or B) The other post that people linked to with Namco or whatever people getting involved are taking effect to actually work this messy game. That, or maybe a mixture of both.

In terms of improving the game overall... well, let's just say that Nexon is on thin ice here. Given their history of all talk and no work, if they even mess up something to a horrible degree, then crap is going down. Who knows, maybe they will finally get it together in the face of bad circumstances, or like many other times they have vowed to make the game a better place but only to fail and fall short and back to their old crap sludging ways.

For the record, I am certainly not optimistic about this and think that recent "improvements" are just measures of desperation.

I resubmitted my ticket with pictures of items lost. Explained how the previous compensation was worthless and I want a reassessment. If nexon actually responds in my favor, I don't know what I'll do.

True test guy's, let's see what happens

I had a sent a ticket when I first got hacked back in September, but I got a reply saying I would receive more information in early 2012 (I never did).
So I resent my ticket.

There's a special category for "Compromised accounts" and has fields where you include how many mesos you lost, NX, items, and the ticket description. (Don't think this was here before)

And on the topic of how much I spent on the game, I've spent about $125 out of my wallet. But my total Nx included the times where I bought card codes from guildies and friends, and that added up to about $700.

I checked. but my 4 tickets since Feb are still open and ignored. wtp @500k MP

No reply since january. You're lucky... Did you put screenshots of your items in your ticket?

No screenshots, Just listed what items I had lost.

Quote:

---

Originally Posted by ResistGreen

I had a sent a ticket when I first got hacked back in September, but I got a reply saying I would receive more information in early 2012 (I never did).
So I resent my ticket.

There's a special category for "Compromised accounts" and has fields where you include how many mesos you lost, NX, items, and the ticket description. (Don't think this was here before)

And on the topic of how much I spent on the game, I've spent about $125 out of my wallet. But my total Nx included the times where I bought card codes from guildies and friends, and that added up to about $700.

---

That's the category I used when I submitted my ticket a few months ago. :\ I also have over $2,000 charged NX on my account since 2005. My boyfriend had one of his old tickets answered recently and told me to check mine, but as of right now I'm still getting weekly "SORRY WE HAVENT GOTTEN TO YOU YET" emails for each one, not even responses saying they'll look into it. One of the tickets was even NX-item related, and they DID fix the problem at some point before my item expired, but they never bothered to tell me they fixed it, I just happened to pull it out of CS storage and realize i could finally wear it.

I guess I'll give them another week or two on these tickets before I just close them and resubmit. buh.

I included the ticket number of the ticket I sent back in August in my new ticket, and my old ticket was closed for being a "duplicate"

really seems they decided to "ignore the old, focus on the new" but we'll see.

Even more striking, they seem to do this cross-continents. Nexon Europe has really improved last month or so as well, together with Nexon Global.

I wonder if they found out simultaniously that they had to step up or that they got orders from Korea or something.

Just checked my account, and I cant seem to access the ticket I had submitted previously about my account being hacked and stripped....

Derp, logged in on the wrong account.


Ok, just updated the last ticket I had open with them about my account being hacked. Lets see how that goes.

Quote:

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Originally Posted by KhainiWest

If nexon actually responds in my favor, I don't know what I'll do.

---

If you didn't run out of underwear, I expect videos.

http://narwhaler.com/img/c7/l/what-t...ee--C7lxjE.jpg

I wonder how they'd respond to character deletion when getting hacked.

To the people with long unanswered tickets, you should resubmit them. I did so with my email change ticket, and had it changed from my old, now non-existent one, to a new one in less than a week.
For some reason or another I wasn't asked for any information other than my ID, Nexon games played, and characters in each game.

Tried resubmitting my hacked ticket.
I got "Invalid response".

Wow that's impressive, but yes Nexon has been improving since a few weeks ago, to be honest.

Perhaps the news of NEXON taking over EA was a ruse, and they were the ones being taken over (by someone better than EA, obviously).

Well, looks like Scrooge and the ghosts of X-Mas Past, Present and Future. visited nexon in the night.
Either way, I should resend my tickets also.

Well, let's see how long this "decent company" act lasts. Nexon's improved several times in the past, but it's always slipped back into the usual rut of pomegranate time after time.

I think the previous employees may have been taken out and replaced silently by another company, like a quiet alien invasion.

Even if "giving away 500$" seems like a lot, it's not really 500$. Just 500k digital pixels. The thing is, if a player gets hacked and loses everything there's a high chance they'd quit and that means no more money from that player to Nexon. So compensating largely for the player's loss makes sure they'll stay on the game and possibly buy more NX in the future.

Then again, logic had never been Nexon's strength.

Quote:

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Originally Posted by ResistGreen

Now the purpose of this thread, Have you noticed any changes with Nexon?

---

No.

Quote:

---

Originally Posted by ResistGreen

Do you think this new attitude will improve the game overall?

---

No.


/Thread

Checked three of my accounts, to find some very interesting things.

First account, my current "main": For the longest time, I had somewhere between 30-35 open tickets on issues I kept reporting of the game. Logged in to find that they were all "closed by gm", all had a cookie cutter response that the bug was forwarded to the dev team, and they were all closed in the same time frame on may 8th.

My past "main" account that was hacked two years ago: tickets that were from 1+ years ago remained closed after that whole "compensation package" ripoff, and the ticket I had sent telling I never received my nx compensation as stated had remained open. I resubmitted a new ticket referencing all ticket numbers and information I had. Will wait for a response.

A side account: One ticket I filed on being hacked said I would receive a resolution to my ticket in early 2012 (dating back from December.)
I resubmitted a new ticket referencing this, and stated that it is now mid-2012 and I am still waiting for my resolution.

I have a couple other accounts I could check, if I could only remember the passwords to them..

Another Account (and EDIT): Same as the third account. GM Talia posted early 2012 as the target date for a resolution and it never happened. Updated and resubmitted the ticket.

I submitted a ticket about my Heavenly Messenger that was stolen from me 22 months ago when I got hacked.
Who knows...

Quote:

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Originally Posted by Satellite

No.

No.


/Thread

---

>they think an opinion post ends the thread.
>laughing girls.jpg

Personally, I think we're seeing some nice change. I kind of saw this coming when Kim stepped back in, he just needed to let go of a few people and hire a few people that actually know about the gaming industry.

First reaction: 500k MP? zomg

Second reaction: you must be very lucky because this seems like a rare occurrence (maybe it's too soon to tell though). I have actually never bothered to write Nexon a ticket in my entire history of playing due to low expectations. Maybe now's the best time to start.

As for whether I think Nexon's improving or not; I can't make a general judgement just based off an isolated example like your ticket, but I can say baby steps have been taken by the removal of MTS and pending the 4-world merge. We still have to wait some time to see if things are systematically improving or if these small things are just occurring because Nexon's been put into a corner and were forced to act fast. There are still horrendous problems with the game; most notably hackers, hacking, the cheater's mentality, that sorely sorely need to be dealt with in an efficient and thorough manner. Until that time comes, I will continue to belittle Nexon at every turn because baby steps of improvement do in no way overshadow years of complete mismanagement.

Quote:

---

Originally Posted by Shidoshi

Even if "giving away 500$" seems like a lot, it's not really 500$. Just 500k digital pixels. The thing is, if a player gets hacked and loses everything there's a high chance they'd quit and that means no more money from that player to Nexon. So compensating largely for the player's loss makes sure they'll stay on the game and possibly buy more NX in the future.

Then again, logic had never been Nexon's strength.

---

To me its equal to 500$ in store credit though. that's how i see it. Which still isn't bad imo.

Didn't an article reveal that they had gotten some new staff recently?

Quote:

---

Originally Posted by Seanny

To me its equal to 500$ in store credit though. that's how i see it. Which still isn't bad imo.

---

That's exactly why it's a good idea for them to give it. Something that has incredible value for the customer and yet costs them absolutely nothing. It's almost like selling air!

Hmm.. not sure what to make of it to be honest. On one hand I say go dude! Get your compensation man.

On the other hand it makes me feel pretty crappy about what they gave us in bulk a while ago for the hacked account outbursts.

Quote:

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Originally Posted by Jamesie

Didn't an article reveal that they had gotten some new staff recently?

---

New CEO and they laid off a ton of people in February.

Quote:

---

Originally Posted by Eos

New CEO and they laid off a ton of people in February.

---

I think he was thinking of this.

Quote:

---

Originally Posted by MrTouchnGo

I think he was thinking of this.

---

Yes... I believe that was what I was thinking of.

I wonder how they determine compensation. My guess is a fraction of the NX you spent during a period of time? Not sure. But a close friend of mine got 250k maple points compensation last night. Took them 2 days to respond to her ticket.

500k mp....son of a pineapple :f5:. Since when did nexon decided to step up on their game :f3:?

They've.. wow... answered to a bug report ticket of mine in less than 30 minutes.

Even the best companies usually take much longer than that to answer. That's scary. I'm used to having to wait over 8 months for a ticket like that to even get a bad answer.

This time I got a normal non-automated satisfying answer in such a short time.. they must have really realised that they should have improved at all costs to not fail completely.

They responded to my ticket about my main account being (wrongfully) blocked...

Quote:

---

Originally Posted by Nexon

I'm sorry to inform you that your appeal to have your ban lifted has been denied.

However there is a possibility you can have your account reinstated if you clear up the disputed charges. To find out more please contact our Billing Department at the following email address: billingpp@nexon.net.

Be sure that when you send this email, you include both your Account ID and any PayPal Transaction ID's you may have related to the affected account. To retrieve your Transaction ID numbers, please log into the PayPal account from which you made the purchases. Go to the history of that account and click on the purchases you made for NX with Nexon America. There will be a Transaction ID located here.

I apologize for any inconvenience this may cause you.

Sincerely,

GM Diatia
Nexon America, Inc.

---

It took them less than 2 hours to respond... please tell me this isn't an automated response >;/, otherwise I'm going to dig up all the info I need and hope for the best.

Quote:

---

Originally Posted by Sephie

They responded to my ticket about my main account being (wrongfully) blocked...



It took them less than 2 hours to respond... please tell me this isn't an automated response >;/, otherwise I'm going to dig up all the info I need and hope for the best.

---

Well, considering others are being appealed, you might want to give it a shot....

I think they went "Holy sh'it" when everyone quit for D3. I don't expect it to last.

Quote:

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Originally Posted by Raul

I think they went "Holy sh'it" when everyone quit for D3. I don't expect it to last.

---

I don't think that many people quit for D3.

Spoiler

In my opinion, D3 kind of sucked.

I wonder if I can get my Hat Trick Event rewards for DFO now....since their site broke and I never got them even though the site says they are redeemed (like many others).

In reference to the original post: Is that a new GM? I've never heard of GM Panthiro before. But...then again, if that is the "answers tickets GM", then I wouldn't know since they ignore every ticket I make.

Quote:

---

Originally Posted by kimicatdemon

I don't think that many people quit for D3.

Spoiler

In my opinion, D3 kind of sucked.

---

A lot of people in ALL MMO's quit (for like a day or two) because they thought that D3 was going to be stupidly fun, which it didn't really turn out to be.

Quote:

---

Originally Posted by Raul

A lot of people in ALL MMO's quit (for like a day or two) because they thought that D3 was going to be stupidly fun, which it didn't really turn out to be.

---

So it just goes to show, for a day or two, it was something new, but once it settled down, it became no more of a threat to them than a lot of other MMO's. This is fairly normal in the gaming world though, which is why big updates are usually the only time they pay attention to how many active players they have. (and why the big patches must be strategically placed for a maximum amount.)

Really cause more than half my BL is still inactive and are all in D3.

I took you guys' advice and re-submitted my hacked ticket. Lo and behold, less than a day later....

Quote:

---

Hey there ___! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 125,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

---

Well, I took myself to submit a ticket about this "town lag" I am suddenly getting, (In which I swear it's the game, not the computer running the game.)
and to be honest, they closed it in less than 5 hours after I sent in the ticket. But I'm not bitter. They said they notified the people working "upstairs", and they are sorry about it. I was just surprised they manged to do respond in the lick of time. I'm still awaiting for a answer on my resubmitted ticket from when I got hacked ages ago... but dang. I don't honestly care if it's automated or not, but that's fast in my case.
(Now... let me grab the letter.)

Quote:

---

Originally Posted by Bennie Boy

I took you guys' advice and re-submitted my hacked ticket. Lo and behold, less than a day later....

---

Same here. I received the exact same letter, but they gave me 50k instead of 125k. Still, it's way more than I ever expected.
I'm actually speechless. Do you think they're really gonna step up their game?

And, yeah. For everyone who's been waiting for a response since December or something, add new info to your old tickets, even if it's just a "how's it going so far?" They'll respond in a day or two. Feels weird, man.

I resubmit a ticket I sent six months ago about losing 170m in a storage glitch. Curious as to whether or not they'll "reimburse" me.
If they do, I'll totally rejoin.
till all the maplepoints are gone. C:

Quote:

---

Originally Posted by Bennie Boy

I took you guys' advice and re-submitted my hacked ticket. Lo and behold, less than a day later....

---

So did I..

Quote:

---

Hey Robert!

I see that your account was compromised in the beginning of last year. I'm sorry for any inconvenience this issue has caused you and for the delay in my response. We appreciate your patience with this issue.

Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints. We hope that this will help you recover and get you back to enjoying the game.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Have a great day!!

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

---

I like this new Nexon support team they must have hired. LOL

I'm totally surprised that they've started responding to tickets of hacked players in such a timely manner. But this begs the question: would they respond (no auto) to other types of tickets (i.e. inquiries, misc., ramblings, etc.) in a timely manner as well? Also, it seems like anyone who had a hacked character can now possibly get 250k-500k MP just because they were hacked. I wonder how thorough Nexon is in determining if you were really hacked or not and in determining how/why you'd deserve compensation for it.

Quote:

---

Originally Posted by IImaplers

I'm totally surprised that they've started responding to tickets of hacked players in such a timely manner. But this begs the question: would they respond (no auto) to other types of tickets (i.e. inquiries, misc., ramblings, etc.) in a timely manner as well? Also, it seems like anyone who had a hacked character can now possibly get 250k-500k MP just because they were hacked. I wonder how thorough Nexon is in determining if you were really hacked or not and in determining how/why you'd deserve compensation for it.

---

>Inb4 people abuse the new system to get compensation without having been hacked.
>Nexon takes notice and takes away the system

Quote:

---

Originally Posted by IImaplers

I'm totally surprised that they've started responding to tickets of hacked players in such a timely manner. But this begs the question: would they respond (no auto) to other types of tickets (i.e. inquiries, misc., ramblings, etc.) in a timely manner as well? Also, it seems like anyone who had a hacked character can now possibly get 250k-500k MP just because they were hacked. I wonder how thorough Nexon is in determining if you were really hacked or not and in determining how/why you'd deserve compensation for it.

---

While I have no doubt there will be people who will try to abuse this system, I'm sure that Nexon is competent enough to distingush if someone is saying they've been hacked and providing no proof/flimsy times. Nexon would have a transaction log that would see who you've traded with, what items are gone, when they were traded, and what IP accessed that account at that time. Using that, I hope that nexon would be able to distinguish between real and fake hacking reports.

Quote:

---

Originally Posted by Shidoshi

>Inb4 people abuse the new system to get compensation without having been hacked.
>Nexon takes notice and takes away the system

---

Eh, I agree with this >.>
Word gets out pretty fast if Nexon is handing out free MP.

I got hacked two years ago now or right around Christmas the year that big bang happened? I really don't think resubmitting a ticket would help much now. I have no SS's of my stuff

Quote:

---

Originally Posted by Sephie

They responded to my ticket about my main account being (wrongfully) blocked...



It took them less than 2 hours to respond... please tell me this isn't an automated response >;/, otherwise I'm going to dig up all the info I need and hope for the best.

---

Billpay is seperate from nexon so their responses will be really quick.

My ticket unfortunately hasn't been answered as of yet -shrugs-

[TR]

[TD="class: contentCaption, width: 150, align: right"]Ticket #: [/TD]

[TD="class: contentBody, width: 175"]19000-1360439[/TD]

[/TR]

[TR]

[TD="class: contentCaption, width: 150, align: right"]Email Notification: [/TD]

[TD="class: contentBody"]Yes[/TD]

[/TR]

[TR]

[TD="class: contentCaption, align: right"]Status: [/TD]

[TD="class: contentBody"]Open[/TD]

[/TR]

[TR]

[TD="class: contentCaption, align: right"]Date Created: [/TD]

[TD="class: contentBody"]6/5/2012 2:44 PM PDT[/TD]

[/TR]

[TR]

[TD="class: contentCaption, align: right"]Last Updated: [/TD]

[TD="class: contentBody"]6/5/2012 2:44 PM PDT[/TD]

[/TR]

qq

Re-sent my hacked ticket, I really hope I get something @_@ cubing my branch nose to 12%str was a freakin pain!

Quote:

---

Originally Posted by icephoenix21

Eh, I agree with this >.>
Word gets out pretty fast if Nexon is handing out free MP.

I got hacked two years ago now or right around Christmas the year that big bang happened? I really don't think resubmitting a ticket would help much now. I have no SS's of my stuff

---

If you submitted a ticket before, submit a new one with the other open and refer that as a proof that you got hacked in that time. Well, at least that is was i just did (i got hacked in January and lost some items thanks to item storage in november) and i'll tell you what happens in the coming days.

Quote:

---

Originally Posted by Chicocl

If you submitted a ticket before, submit a new one with the other open and refer that as a proof that you got hacked in that time. Well, at least that is was i just did (i got hacked in January and lost some items thanks to item storage in november) and i'll tell you what happens in the coming days.

---

I might as well. +1 to Nexon if they really are stepping their game up, as opposed to leaving my other ticket 'work in progress' for at least a year and a half. The only other proof I have is this thread (which, lol I can't find a date on, but the fact that it's archived tells you its old):

http://www.basilmarket.com/forum/182...#comments_list

Man mines not even a work in progress :f3:. Lame

Quote:

---

Originally Posted by KhainiWest

Man mines not even a work in progress :f3:. Lame

---

Support is 10 am to 6 PM PST.

It's like 8:13 am PST.

I emailed billingpp but it's taking so long... it's been a week since my first email and they still haven't responded. Nexon's Ticket portal had a response in 2 hours...

I sent them an email with transaction IDs and stuff yesterday... hopefully something will come up today.


@Locked; Strangely enough, my ticket was answered around 8am.

Quote:

---

Originally Posted by Locked

Support is 10 am to 6 PM PST.

It's like 8:13 am PST.

---

That was two days ago man! THESE PEOPLE ARE GETTING DAY RESPONSES. MINES IS 2, THIS IS OUTRAGEOUS.

Okay not really but I am excited to see how they'll tell me to f`uck off LOL

I made a ticket today over my DB being hacked so I am interested in the reply too.

[HIDE-REPLY]i'd rather have them not care while benefitting the player than otherwise, a lolbasiler made a thread about doing exactly that scamming thing[/HIDE-REPLY]

i resubmitted a ticket of ages ago about a card that didn't charge, let's see how it goes.

Quote:

---

Originally Posted by icephoenix21

Eh, I agree with this >.>
Word gets out pretty fast if Nexon is handing out free MP.

I got hacked two years ago now or right around Christmas the year that big bang happened? I really don't think resubmitting a ticket would help much now. I have no SS's of my stuff

---

I had no proof of my stuff, just tell the truth, I'm sure they have records somewhere if a bunch of items/meso suddenly go missing from your account, after all they have records of NX(though that's easier, only 2 places to spend that).

My open tickets are now redundant as I had been asking for my account to be cleared of false ban history in order to buy a name change. It's still a work in progress, and I don't want to close it but there's no point reopening because I can't even buy the damn thing anymore anyway.

I can understand someone getting hacked by not doing anything wrong as genuinely needing proper compensation, but what if the person was enough of a dumbass to click/DL something that they shouldn't have, and as a result having gotten hacked from it? How would Nexon distinguish between someone being hacked by their own stupidity/recklessness and someone being hacked through no fault of their own?

I hope nexon keep their promise and doesnt change from what they are currently doing. Nexoneu have also become more open with the community, I sent 3 EOL´s yesterday and got responded after 20 min on all 3. They also hired more gm´s which lives close to their office and because of european rules, they get paid with real money for this instead of maple points (I think the payment should be around the same as a gas station worker, maybe less or more).

Edit: if you wonder, the EOL´s was about legend patch bugs.

I wonder how they would compensate to characters being deleted by hackers.

Quote:

---

Originally Posted by ResistGreen

I wonder how they would compensate to characters being deleted by hackers.

---

Quote:

---

Originally Posted by MrTouchnGo

I wonder how they'd respond to character deletion when getting hacked.

---

:(

Oh, didn't see that post xP. Major facepalm

Quote:

---

Originally Posted by ResistGreen

Oh, didn't see that post xP. Major facepalm

---

Just messing with ya. I wonder if there's any chance of them restoring characters sans items (to avoid duping) though.

I'm crying with joy.

Quote:

---

Originally Posted by Nexon

Greetings,

Your account was banned due to participating in illegal activities, and have had charges refunded. We have cleared your account for reinstatement, however, credit card transaction(s) were refunded back to you. We cannot reinstate your account until the funds are paid back.

To payback the funds you will need to purchase that amount in NX Prepaid Cards (Karma Koin) or use PaybyCash if you wish to regain access to the account. Once you have the NX, reply to this email and we will give you limited access to your account so that you can redeem the NX. Once the NX is redeemed, we will begin deducting the NX. When we complete the deduction process, we will reinstate your account.

--Nexon America Billing Department

---

Is this the real life?

Is this just fantasy?

Nexon, what are you doing? Why are you making me want to come back with your newly instated customer service and supposed caring about the game?

I don't remember who it was or the job title it was, new CEO I think, when that guy got promoted it there's been dramatic changes with Nexon, here's hoping it continues and keeps going in an upward path. I also had an almost year old ticket answered and closed, responded to the other 3 so going to see what happens with that.

Quote:

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Originally Posted by Sephie

I'm crying with joy.



Is this the real life?

Is this just fantasy?

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So how much ransom are they asking for your account?
And did you really have credit card charges refunded?

Quote:

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Originally Posted by SaptaZapta

So how much ransom are they asking for your account?
And did you really have credit card charges refunded?

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Yeah, they refunded a couple hundred to my PayPal so, in a sense, I'm just returning the money to them.

As a plus though, they're asking for less than they actually refunded.

Quote:

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Originally Posted by OmegazeroGA

They said they notified the people working "upstairs", and they are sorry about it.

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AKA: They have no idea and prayed for God to fix it.

If they keep things up I might check their website again.

I am most definately liking where this is going. @Eos; have you tried submitted a ticket regarding your mabi stolen NX? I'm sure you've been keeping an eye on this thread.

Quote:

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Originally Posted by Sephie

I'm crying with joy.



Is this the real life?

Is this just fantasy?

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i wished you luck, it worked!

Holy pomegranate, did Nexon finally realize that they have everything to gain and next to nothing to lose for actually do something about people getting hacked? This truly is surprising.

Quote:

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Originally Posted by Shidoshi

>Inb4 people abuse the new system to get compensation without having been hacked.
>Nexon takes notice and takes away the system

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I would be severely disappointed if it does turn out like this.

But Nexon has gotten smarter and revved up their work, they would probably need to do a background check before compensating (assuming they kept transactions of hacked accounts years ago).

I submitted a new ticket last night regarding my 2 separate hacking incidents and got an answer today. They are offering me 75,000 maple points as compensation. Based on what I lost, that is more then fair. Unfortunately, the equipment that wasn't stolen is crap, so there isn't a whole lot I can use these maple points on. Well, at least I can get a permanent hyper teleport rock.

Quote:

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Originally Posted by Justin

I am most definately liking where this is going. @Eos; have you tried submitted a ticket regarding your mabi stolen NX? I'm sure you've been keeping an eye on this thread.

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I updated all three of my tickets this afternoon to see if they'll pay attention to them or if i have to create new ones.

Quote:

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Originally Posted by ResistGreen

I'm sure that all of you are aware of how Nexon has been lately changing. What I mean by changing in the shortest way to explain, They are listening to the complaints of the community.

I've sent three tickets in the past week concerning different issues, One of which was about my account being hacked/compromised. The first two tickets were replied to the next day (Which to some, is a huge improvement). The one about my account was answered in two business days.

Here was the reply I received.

Spoiler

Dear Mapler,

I'm sorry to hear that you lost several valuable items including your elemental staff 7. I apologize for the delay in my response and will do my best to assist you with this.

As a gesture of good faith, we will credit your account with 500,000 MaplePoints for your loss. We hope that this will help you recover and get you back to enjoying the game.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Now the purpose of this thread, Have you noticed any changes with Nexon? Do you think this new attitude will improve the game overall?

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It is a lucky thing, to say the least, that you received such a personalized response. My boyfriend was just hacked about a month ago and logged a ticket and after 3 weeks received the same ole automated response. Hopefully this will be a new trend for nexon. If they continue to consistently provide personalized responses and service like they did for you, then good things are coming for nexon america and maplestory.

Personally, I've seen no updates on my stolen NX ticket.

Nope, haven't changed :f3:

Nexon

I understand that your account was compromised several months ago. I apologize for any inconvenience this issue may have caused you.
Please understand that compensation for the issue that you experienced back in February of 2011 was given. We have also confirmed that the compensation was received and used. Unfortunately, we are not able to provide additional compensation for this issue.
Thank you for your understanding.
Sincerely,
GM Panthiro
Nexon America Inc. Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

That's one letter away from GM Panthro.

Picture I assume would be obnoxious to leave unspoilered

http://1.bp.blogspot.com/_UkEZ79oghY...0/panthro3.jpg

Quote:

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Originally Posted by Blake

Nexon, what are you doing? Why are you making me want to come back with your newly instated customer service and supposed caring about the game?

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Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.:f3::f7:

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Originally Posted by Chameleonic

Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.:f3::f7:

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You still wouldn't be on that list.

Edit:

Even more retarded is that you still play even though you were "wrongfully" banned, I mean cmon, show some restraint.

Quote:

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Originally Posted by Chameleonic

Until Nexon start lifting bans on undeserving people I wont be moved by anything Nexon does.:f3::f7:

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I think some Chaos Scrolls would like to have a word with you.

Quote:

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Originally Posted by Sephie

I'm crying with joy.

Is this the real life?

Is this just fantasy?

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I told you not give up. Congrats :3

Quote:

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Originally Posted by Sephie

Is this the real life?

Is this just fantasy?

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Caught in a landslide, No escape from reality.

I just had to.:shine: