I think it's safe to say at this point after what KTBN said on his AMAA stream that he was booted because he essentially became an avenue for players unhappy with their response from Customer Support to get a second look at their situation, and he wasn't allowed to do that (as he said it was "loosely against the new terms") based on his renewed contract (since he was now "working on behalf of Nexon" b/c telecommuting instead of "working as a Nexon employee" before he moved up to Washington) which would explain why there was (and is) an Associate Community Manager* job opening for MapleStory at the time. And from what I can understand from his choice words, he may have been a bit too direct this time around (as he says "I didn't go through any approval process [for a decision KTBN thought was best for the community], this was just a [descision] that I made entirely on my own. This is what needs to happen in this situation, this is what I'm going to do. I'm going to do something for the community because this is just ridiculous, right? Something needs to be done.") And he says that he has been doing "this" for the past year (and afaik, he's the only Nexon CM (excl. Girasol but she's not a CM) in recent memory to directly help with player's support issues this past year) and that no one ever stopped him, and that he may have stepped on too many toes along the way. "Some people didn't agree with my decision."
If I had to guess, the complaint made against him probably came from whoever is running Customer Support and didn't like that someone who was remotely working and wasn't even technically a Nexon employee and wasn't even from the CS department was directing what others should do. Or it might've come from the NxA MapleStory production team, but I don't really think that's the case since he said that they came to him when they needed help with something b/c of his knowledge with the game. I also don't think it was coming from OneLetter/the Community team since they would've stopped him long ago and I don't think OneLetter would let that happen for so long without knowing about it. He would've probably gotten a stern warning instead of a knee jerk reaction if it did come from the latter two.
And there was a bit kerfuffle with the updated forum rules when OneLetter reposted the rules where people claim to have said that the bit where it said that CMs can't help with support requests didn't exist in KTBN's forum rules when the new forums just launched. But when OneLetter replied to someone claiming that he just copied+pasted what was already there, the same minute that he posted that response to Aggraphine on the official forums (Dec. 9th 10:24AM), KTBN's forum rules were edited/updated by Sabina on Dec. 9th 10:24AM as well. So unless someone has an unmodified, archived copy of the rules, we won't really know.
* IIRC all new Community Managers hired by OneLetter (so not including MissMurder/MysteryMask, Artasi, and Sabina, I think) were all Associate Community Managers. So don't read too much in the Associate part in the job opening. OneLetter joined Nexon mid 2015. And the three listed above transferred in/were hired before that.
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