[Notice] [Complete] Scheduled Game Update - November 30, 2016

[TugboatWilly]

Maybe it's time to give Tespia another whirl? Who am I kidding, they won't.

[ShinkuDragon]

that's no buff, it's a nerf.

oh wait really? goes to show in how long i haven't played then!

[Shion]

When I saw the guys playing I though it was a meme. Someone making fun of how they probably work. So sad to see thats a real thing. So unprofessional. If that was my company I would have had them off the office as soon as it was done. Who the pineapple works on a company and knows absolutely nothing about their product. Jesus.

[SkyTheBM]

http://forums.maplestory.nexon.net/d...nov-30-2016/p1

We wanted to provide you all with a general update regarding the current unscheduled maintenance [LINK].

We’re working on a few major issues related to crit damage for some classes being much higher than normal, some players having issues with new character creation, and the “Play V” event timer not working properly, along with some other issues as well.

Please note that at this time, we do not have an ETA for completion of this unscheduled maintenance, but our team is working diligently to complete all testing and get each of you back on the servers. We appreciate your patience, and understand how much all of you are looking forward to this update.

[Dark Link]

http://forums.maplestory.nexon.net/d...#Comment_19354

Looks like we'll be up and running by 3am PST.

[SaptaZapta]

Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 3 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.


Issue 1: Item Stats

Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)



Issue 2: Critical Damage

Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.



Issue 3: Character Creation Issues

Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.


Issue 4: Play V Reward Event Timer

Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.



Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)


Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

Only thing I find a bit odd is the added 2x on school/work days. Normally they just extend the hours of the weekend 2x.

Other than that... just sad that Nexon's incompetence is so deep that they can't even put out a much-hyped patch in playable condition. So much effort went into publicizing this update: the micro-site with 20 pages or so, the videos, the event bribing people to spam their friends and family with links to the micro-site. And it's all wasted because while the active addicts can wait through any delay, the new or returning players are much quicker to decide (or recall) that this company isn't worth their time.

[Notify]

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[Update]*MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 5AM PST.*

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[Update] MapleStory is going back into maintenance until further notice, while we investigate an issue that was discovered. Please check back here for updates.

[Complete] The maintenance has been completed as of 2:30 PM PST (5:30 PM EST / 11:30 PM CET / 9:30 AM AEDT). Cash items in your inventory have been extended to cover the amount of time the game was unavailable. Please log out of the Nexon Launcher and then back in before you play the game.

[Update] The maintenance has been extended until further notice.

We will be performing a scheduled game update on Wednesday, November 30, 2016 at 5:00 AM PST (8:00 AM EST / 2:00 PM CET / 12:00 AM AEDT). We anticipate the update to last approximately 8 hours, concluding around 1:00 PM PST (4:00 PM EST / 10:00 PM CET / 8:00 AM AEDT).

Please note that the estimated length of time for each maintenance is subject to change without notification.

Thanks for your patience!

Time:

Wednesday, November 30, 2016
PST: 5:00 AM – 1:00 PM
EST: 8:00 AM – 4:00 PM
CET: 2:00 PM – 10:00 PM
AEDT: 12:00 AM – 8:00 AM (Dec. 1)

What will be unavailable:

• All MapleStory game servers.

Changes and Updates:

• MapleStory will be updated to v.178. Check out the patch notes here!
• White Cubes can now be used on locked items.
• The Dragon Link skill can now be properly obtained by newly created Kaiser characters.
  

Note: Players may experience an error when auto-patching to v178 from v176.1.1 using GameLauncher.exe. Please update your client to v177 first to ensure you are able to update to v178 properly. Otherwise, you will need to download and run the v178 Manual Patcher when it is released on our support site or use the Nexon Launcher.

[snowie72]

Something about the inability of arranging a hand-job in a brothel springs to mind...

[Notify]

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[Update #4]*MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 7AM PST.*

*

*

[Update #3]*MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 5AM PST.*

*

*

[Update] MapleStory is going back into maintenance until further notice, while we investigate an issue that was discovered. Please check back here for updates.

[Complete] The maintenance has been completed as of 2:30 PM PST (5:30 PM EST / 11:30 PM CET / 9:30 AM AEDT). Cash items in your inventory have been extended to cover the amount of time the game was unavailable. Please log out of the Nexon Launcher and then back in before you play the game.

[Update] The maintenance has been extended until further notice.

We will be performing a scheduled game update on Wednesday, November 30, 2016 at 5:00 AM PST (8:00 AM EST / 2:00 PM CET / 12:00 AM AEDT). We anticipate the update to last approximately 8 hours, concluding around 1:00 PM PST (4:00 PM EST / 10:00 PM CET / 8:00 AM AEDT).

Please note that the estimated length of time for each maintenance is subject to change without notification.

Thanks for your patience!

Time:

Wednesday, November 30, 2016
PST: 5:00 AM – 1:00 PM
EST: 8:00 AM – 4:00 PM
CET: 2:00 PM – 10:00 PM
AEDT: 12:00 AM – 8:00 AM (Dec. 1)

What will be unavailable:

• All MapleStory game servers.

Changes and Updates:

• MapleStory will be updated to v.178. Check out the patch notes here!
• White Cubes can now be used on locked items.
• The Dragon Link skill can now be properly obtained by newly created Kaiser characters.
  

Note: Players may experience an error when auto-patching to v178 from v176.1.1 using GameLauncher.exe. Please update your client to v177 first to ensure you are able to update to v178 properly. Otherwise, you will need to download and run the v178 Manual Patcher when it is released on our support site or use the Nexon Launcher.

[tecul1]

good to see nexon hasn't changed one bit

[PirateIzzy]

Testing a patch BEFORE it's out? Nah that makes too much sense.

[SaptaZapta]

Testing a patch BEFORE it's out? Nah that makes too much sense.

Well, if the people testing it know as much about the game as the people who were streaming during the maintenance yesterday...

Ever since GMS Tespia failed, they've been using the live servers and real players as testers. When they put up a patch they fully expect it to have gamebreaking bugs, and plan on the game being up only long enough for the players to find the worst of the bugs and flood the forums with reports. It's disgusting but it kind of works. I doubt Tespia would have found the crit bug, if indeed it only happens with crit nebs, unless they copy characters over from the live servers to Tespia. (And even then, they'd probably need to copy whole accounts for some bugs, like anything to do with link skills or character cards).

[Razmos]

Decided to give the game a go again after about 1-2 years away, and this happens haha, never change maplestory

[PirateIzzy]

Well, if the people testing it know as much about the game as the people who were streaming during the maintenance yesterday...

Ever since GMS Tespia failed, they've been using the live servers and real players as testers. When they put up a patch they fully expect it to have gamebreaking bugs, and plan on the game being up only long enough for the players to find the worst of the bugs and flood the forums with reports. It's disgusting but it kind of works. I doubt Tespia would have found the crit bug, if indeed it only happens with crit nebs, unless they copy characters over from the live servers to Tespia. (And even then, they'd probably need to copy whole accounts for some bugs, like anything to do with link skills or character cards).

Honestly, some of these glitches (like the Frederick glitch) make me wonder how they made it into the game in the first place, and how Nexon can screw up that badly.

[snowie72]

I removed some items from fred and didn't even check.. I hope they're not gimped, as I don't wanna wait till they're fixed to put them in the AH..

[SaptaZapta]

[UPDATE - 6:40 AM PST] During testing of the patch, an issue was discovered that needs to be corrected. Unfortunately, this will require a delay of several hours, and we'll provide a more specific ETA and more information as we correct this issue.

Thank you Maplers once again for your continued patience and understanding throughout this Unscheduled Maintenance.

[snowie72]

Well this was a great way to spend the majority of my last day off. :D

[Notify]

[Update #5] MapleStory is still under going maintenance. We are currently testing the fixes and will provide an estimated completion time as soon as we have one.*

[Update #4]*MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 7AM PST.**

[Update #3]*MapleStory is still under going maintenance. We estimate the maintenance to be completed as of 5AM PST.**

[Update] MapleStory is going back into maintenance until further notice, while we investigate an issue that was discovered. Please check back here for updates.

[Complete] The maintenance has been completed as of 2:30 PM PST (5:30 PM EST / 11:30 PM CET / 9:30 AM AEDT). Cash items in your inventory have been extended to cover the amount of time the game was unavailable. Please log out of the Nexon Launcher and then back in before you play the game.

[Update] The maintenance has been extended until further notice.

We will be performing a scheduled game update on Wednesday, November 30, 2016 at 5:00 AM PST (8:00 AM EST / 2:00 PM CET / 12:00 AM AEDT). We anticipate the update to last approximately 8 hours, concluding around 1:00 PM PST (4:00 PM EST / 10:00 PM CET / 8:00 AM AEDT).

Please note that the estimated length of time for each maintenance is subject to change without notification.

Thanks for your patience!

Time:

Wednesday, November 30, 2016
PST: 5:00 AM – 1:00 PM
EST: 8:00 AM – 4:00 PM
CET: 2:00 PM – 10:00 PM
AEDT: 12:00 AM – 8:00 AM (Dec. 1)

What will be unavailable:

• All MapleStory game servers.

Changes and Updates:

• MapleStory will be updated to v.178. Check out the patch notes here!
• White Cubes can now be used on locked items.
• The Dragon Link skill can now be properly obtained by newly created Kaiser characters.
  

Note: Players may experience an error when auto-patching to v178 from v176.1.1 using GameLauncher.exe. Please update your client to v177 first to ensure you are able to update to v178 properly. Otherwise, you will need to download and run the v178 Manual Patcher when it is released on our support site or use the Nexon Launcher.

[Foxino]

Testing a patch BEFORE it's out? Nah that makes too much sense.

Get your logic out of here, we don't have time for that crazy talk.

[fodjgngf]

Oh minor patch and the game is up?