As we posted in our
Notice of Dragon Nest Service Transfer, Nexon America will discontinue service of Dragon Nest in North America and transfer it to a new publisher,
Eyedentity Games, in September.
Timeline
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Thursday, July 14 – From this date through September 26, you can accept an in-game agreement to transfer your account information to Eyedentity Games.
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Thursday, July 14 – Loffy’s Dicey Dungeon event begins.
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Wednesday, August 31 - Dragon Vault Farewell Sale begins.
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Wednesday, September 14 – Dragon Vault Farewell Sale ends.
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Monday, September 26 – Last day you can accept an in-game agreement to transfer your account information to Eyedentity Games.
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Tuesday, September 27 – Dragon Vault closes.
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Tuesday, September 27 – Shut down Dragon Nest service at Nexon America.
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Tuesday, September 27 – The Dragon Nest official website will be redirected to Eyedentity’s official site.
FAQ
We understand that you have many questions about the service transfer process for Dragon Nest. Please refer to this FAQ to answer any questions you may have.
Q: Why did Nexon decide to stop publishing Dragon Nest?
A: Despite our best efforts to reinvigorate and grow the game, the Dragon Nest community has continued to dwindle. After much deliberation we have arrived at the difficult decision to discontinue the North American service of Dragon Nest and transfer the publishing of Dragon Nest to
Eyedentity Games in September .
Q: Will Dragon Nest continue to be available on Steam?
A: No. Full service will terminate on September 27, 2016.
Q: Will Dragon Nest continue to be available on Nexon Launcher?
A: No. Full service will terminate on September 27, 2016.
Q: Will we be receiving any type of compensation for this?
A: We will not be issuing refunds for NX spent in Dragon Nest. Any NX remaining on your Nexon account can be used in another Nexon game.
Q: What is going to happen to the items I just bought?
A: If you agree to transfer your account information to Eyedentity, your purchased items will be transferred to the new service.
Q: Can I transfer my NX to a different account or another player?
A: No, all NX is non-transferable.
Q: If I spend NX in the Dragon Vault Farewell Sale will those items transfer with the game?
A: All items purchased will transfer with the game. NX will not be transferred and will remain on the associated Nexon account to be used on other Nexon titles.
Q: I spent a lot of time developing my character and now you're closing. Can I transfer my skills and character level to another game?
A: Yes, if you agree to transfer your account information to Eyedentity, your character information and skills will be transferred to the new service. Please be aware that some data (such as guild and auction data) will not be transferred. We will share more details about this soon.
Q: How do I transfer my account information to Eyedentity?
A: If you would like to have your account transferred to Eyedentity Games, you will need to agree to transfer your account information. This agreement will be available in-game after the
Thursday, July 14 maintenance. You have until
Monday, September 26—the day before service closes—to agree to have your account data transferred. Please be aware that some data (such as guild and auction data) will not be transferred.
Q: When will I be able to access my account through Eyedentity?
A: You will be able access your account as long as you know the email you entered as well as the password for that email.
It is imperative that you remember both your email and password. You will not be able to retrieve your account from Eyedentity if either of these do not match.
Q: Will I have to re-install the Dragon Nest client from Eyedentity?
A: We are working with Eyedentity to ensure that the next update will seamlessly switch from Nexon America’s client to Eyedentity’s client. You will be able to download Dragon Nest from Eyedentity’s website.
Q: Will I have to create a new account through Eyedentity?
A: Once the service is transferred over to Eyedentity, you will need to create a new account by claiming your old Nexon America account using the email and password you provided in the in-game prompts.
Q: Is Dragon Nest ever coming back to Nexon America?
A: There are no plans to bring back Dragon Nest to Nexon America.
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