So I decided to make a Summoner with my one remaining slot...
You might have noticed that my Summoner's IGN (if you can even see it; the video's blurry) is what I previously reported my Blade Master's name to be. This is because I tried and failed to capitalise on their manual server transfer from Mushin offer in order to get a free name change, so I was stuck with the IGN Alacrya for my Hajoon Blade Master.
I'm starting to suspect that NCsoft's support team is full of people with severe reading comprehension issues. The reply they gave me for the above ticket was "sorry, but we cannot offer a transfer of characters during this testing period", showing that whoever wrote it clearly thought I was trying to get an actual server transfer. The "manual server transfer" offer they gave, if you don't know, is just a reassignment of founder's pack items to one other character on another server on your account, in addition to renaming that character and deleting the old one. In case you're wondering what happened afterward, I sent a reply written in a much more formal tone and presented an argument with their own announcement as evidence supporting it. Which they proceeded to completely ignore until I decided to just forget it and stick with the IGN I already had.
Yesterday, I sent them a video of botters and offered a suggestion on how to possibly get rid of a sizeable chunk of them. They told me that they could not tell me what measures they intend to implement in order to counter botting...when I never asked for any information or reward in exchange.