Thank you for contacting Nexon America Customer Support. I am sorry that I was not able to assist you sooner and for any inconvenience you have experienced due to this issue.
I would like to inform you that, this promotion is for only new player. This means player should not have have any associated Nexon account. Unfortunately, our records indicate that you have an existing account with Nexon America. Due to this, you do not qualify for this promotion.
Take care and thank you for your understanding