Ticket number: 19000-2073675.
I have spoken to you about this hacker in the past, his previous IGN was -redacted- but now he is using the character, -redacted-. You guys permenantly banned his previous account.
He is d/c locking me again. As previously stated in my other tickets, my character is ranked #5 in GMS and I have been a consistent supporter of this game via NX cash purchases and continued game play. This hacker has seriously hindered my progress.
Recently, this guy has been dc locking many people and asking for bi-weekly payments of 2.5 billion mesos from us. He says that if we don't pay him, he will never release us from his d/c lock. After several attempts at reasoning with him, I told him that I would pay him so that he would stop. However, after taking my money, he just continued to d/c lock me anyway. I have a screen shot of this transaction.
I believe that your current process of eliminating hackers is deeply flawed as they are able to just create new accounts to continue doing this anyway. I suggest that you guys implement a link ban in order to stop him and hackers like him too. These hackers are a detriment to the game and are causing many players to give up and stop playing your game.
Please let me know if I can help out in any other way as I have a vested interest in the well-being of this game.