Account blocked - BillingPP

[GunPowder]

...

Could we have some inside information please?

[IKnowUWonder2]

@MysteryMask
Me and 2 friends lost ~50 accounts total, which including mules and our MAIN account. wth going on?

[Zelkova]

I'm going to go check all of my accounts right now. If any of them are blocked I'm going to raise unholy hell.

[Achievement]

Is there any other way to know whether you're BillingPP banned without relogging? Don't want to relog on my main to find out myself banned :/

[ODANA]

Is there any other way to know whether you're BillingPP banned without relogging? Don't want to relog on my main to find out myself banned :/

Try logging on the page. It will tell you.

[MuscleWizard]

@MysteryMask
Me and 2 friends lost ~50 accounts total, which including mules and our MAIN account. wth going on?

well considering as how that's a violation of the terms of service, rekt?

I mean pineapple, I can understand having one mule account if you want to store some pomegranate but damn son, fifty accounts between three people?

that's a bit excessive, even if it is to exploit the pineapple out of hot days and compensation.


everyone who made tons of mules knew this pomegranate would happen eventually

[Haishiro]

Except that it's not. Sure, it's fishy and ethically gray to have so many accounts, but having multiple accounts is not against the Terms of Use.

[MuscleWizard]

Except that it's not. Sure, it's fishy and ethically gray to have so many accounts, but having multiple accounts is not against the Terms of Use.

section 2.2

you agree not to Use the Service, Cash Items or Software for any unlawful purpose or in any manner not intended by the Company as contemplated herein and/or on the Site.


compensation isn't meant to be farmable.

[Mazz]

My sisters account was also billingpp banned, and she barely even plays

[GunPowder]

Seems like MysteryMask is investigating. I hope everything clears out soon.

[Haishiro]

section 2.2

you agree not to Use the Service, Cash Items or Software for any unlawful purpose or in any manner not intended by the Company as contemplated herein and/or on the Site.


compensation isn't meant to be farmable.

And mentioned part of the ToU mentions nothing explicitly about having multiple accounts in and of itself. There is nothing inherent about signing up or using multiple accounts that is against Nexon's rules. I don't have the source at hand, but Nexon CMs have verified that there's nothing wrong with having multiple accounts.

However, you are right that farming compensation and hot days, which are meant to be one per person, infringes on that. This is why I said that it's fishy to have so many accounts, because it's fairly unlikely that somebody has so many accounts and doesn't abuse.

And AFAIK, Nexon hasn't made an official stance on attendance, which plenty of people use multiple accounts to farm.

[Patt]

I quit like 9 or 10 months ago, logged in for the first time last week to say hi to people on my main account, tried to login again today and I'm banned haha. I haven't even logged into any other accounts in like 10 months nor have i charged nx in over a year. Weird

Edit: If it helps concerning that pet equips may be the culprit, I had at least 1 full set of permanent pet equips on my main char + a series of other perm equips spread out amongst my other characters.

[GunPowder]

My experience with Live Chat:

GM Radrodo: Hello! Thank you for contacting Nexon America Chat Support. How may I assist you?
*** ***: Hey, Radrodo
*** ***: I tried logging on my account this morning, but it seems I have been blocked by Billingpp
*** ***: Yet
GM Radrodo: Have you sent an email to billingpp?
*** ***: I have never used Paypal, nor credit cards to charge nx
*** ***: Yes, but they have yet to reply. I'd just like to get an explanation as to why I've been blocked
GM Radrodo: Unfortunately I do not have the information you request.
GM Radrodo: If you have sent an email to billingpp
GM Radrodo: That is all that can be done at the moment.
*** ***: Alright, I'll wait for a reply, but please tell me this
GM Radrodo: Yes?
*** ***: are you aware of any general problem on your end?
*** ***: As it seems
*** ***: hundreds of players have been affected by this
*** ***: I could direct you to a thread on the official forums
GM Radrodo: That I'm not sure of
GM Radrodo: Sure give me a link please
*** ***: http://maplestory.nexon.net/community #%2Fshowthread.php%3F1175683-billingpp-ban%26nxid%3D6
*** ***: As you can see, plenty of players are experiencing the same issue
GM Radrodo: One moment
*** ***: alright, thanks
GM Radrodo: I'll take a look at this
GM Radrodo: But at this time I have no information
GM Radrodo: :(
*** ***: Could you please
*** ***: post an official response once you do?
GM Radrodo: I do not make official comments
GM Radrodo: But if there will be any
GM Radrodo: Just keep an eye out on the forums
*** ***: Alright. Thank you for taking the time. I hope this all gets sorted out
GM Radrodo: No problem, is there anything else I can assist with?
*** ***: Nope. That's really my only issue
GM Radrodo: Have a great day :)
*** ***: You too
Chat has ended


If it's truly a problem on their end, then they're not aware of it...

[Chilly]

At first I thought it was an IP issue where too many people from the same IP Address logged in in a short period of time, guilty. But now having seen these outliers where people were not farming the Attendance Event, it feels more like an unintended side effect of compensating Pet Equips. If it is the former then my sister and I will have to adjust our account usage appropriately since we both play from the same location.

[Takebacker]

Are they banning for buying and selling nx?

[ApplePond]

Gogogo!

I need ALL of you to email billingpp. We are working on this now.

http://maplestory.nexon.net/communit...%23post9940197

[GunPowder]

Are they banning for buying and selling nx?

The reason is still unclear, although I don't think it has to do with illegally buying and selling nx.


EDIT: They just closed the ticket I submitted today... They didn't even say why.

[ApplePond]

The reason is still unclear, although I don't think it has to do with illegally buying and selling nx.


EDIT: They just closed the ticket I submitted today... They didn't even say why.

Because you have to send an email to BillingPP.

[Mazz]

They're really making everyone email? That's gonna take ages to resolve...

[MissingLink]

From MysteryMask on Nexon forums, 2:13pm:

Hey guys,
We’re looking into the issue and accounts that have been mistakenly flagged by this will be looked into and released within 24 hours- please do send an email including the registered email address and/or their nexon account ID in the email to get a faster resolution to their problem.

2:48

UPDATE:
First, sorry about all the posts! So I just got word that the restrictions are going to be lifted across the board- so you DON'T need to send an email anymore. Please log into the game, verify your email (you will be prompted to do so) and all should be well.