it'd work the same way as the ban appeals forum does. you just post a ticket number and that's it. no need to name any names out in the open on the forums and be subject to retaliation.
1. Just because I don't comment a lot on this forum site it doesn't make me a "regular"..
2. I don't care if he/she is a moderator.. the person always sounds like one in most of the comments I read.
3. You don't know how old I am..
4. We don't need to know about a person to comment?
This system doesn't really make much sense. Why not have the extra GM just look through the backlog of tickets instead of requiring people to post on the forum? I guess people that really want to get unbanned will post there instead of logging more tickets, but now they have to go through the forum, verify the post with the ticket, and then decide weather to unban or not. It might reduce the amount of duplicate tickets, but people still have to post a ticket before they can post in the forum anyways. It could possibly give them more time before they actually have to get to a case, but it is just pushing it back. I don't know how much of a difference making a forum post vs a ticket really makes, but they don't even ask you to provide anything besides the ticket number. They don't ask about the context or what you were doing, all they want is "Hello. My ticket number is ########. Can you please look into this?". It is the same for the stuck character one too. I would have thought at least adding how you were stuck could help a bit. IF you are stuck in a map, those should probably get more priority since they can actually just tele you out of the map, vs not being able to log in or cut scenes which require maintenances. It is great that they are trying to do something, but I don't know how well it will work. There are already 3 pages on the ban appeal forum. At least they respond to the forum so you know if they have looked at your post and ticket.
I still believe this action that Nexon has taken is to have some sort of proof that GMs are actually "doing" things like look at tickets.
Basically they are doing this as a replacement strategy to the "Live Chat" support for ban appeals, because those didn't work so well.
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