Almost, almost, almost... I keep telling myself.
Almost, almost, almost... I keep telling myself.
What the hell is going to happen between today and tomorrow?
The way I read it is:
"GM Stronovor" is too new to have permissions to create items, or doesn't know how, or just isn't allowed to take the time to do it while on chat duty (might have to do with the length of the queue of callers waiting).
Tomorrow someone else might be on, who does have the knowledge, authority, and time.
Or not.
I guess this is how Nexon gets their chat as backlogged as their tickets: not solving people's problems and even encouraging them to try again and take up more of the chat operators' time.
Why couldn't the GM pass this onto a higher up or something? Making a customer come back after a "fault" of theirs isn't correct.
oh well... it is Nexon.
Goodluck on getting the ring back!
I highly doubt that they need korean overlord approval for these kind of petty issues.
The CS jockeys likely have no authority, and are probably told to never restore stuff unless it is to brown nose "important" community figures.
If no higher up is online when the chat occurred, then who exactly are they going to pass it up to?
I think they should have made an effort to solve the issue without the TC being required to follow up themselves (Send it up through the ticket or something like that), however overall it's likely that the GM had no ability to do anything about it and had no one to escalate to at that time.
Important? A.k.a., those who purchase a lot of NX? Maybe that's what my account was being 'reviewed' for. On another note, if the CS jockeys really have no authority, it would make sense that they recently removed the "Other" live-chat option, since people were probably inundating it with similar queries.
I agree re: the following-up part. The idea this is giving us is that Nexon is not attempting/will not attempt to solve scattered issues like this unless you constantly pursue support yourself.
EDIT: I spent like 2 full hrs on chat this morning waiting, 5th in line, and had to leave...
Last edited by Voracious Vegan; 2014-02-05 at 09:55 PM.
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