Here is my informal opinion about Nexon's duping incident and deletion of equipment. It's long so I warned you.
Did Nexon made the right choice for duping incident?
Overall I think Nexon have leaded the wrong way in poor time manner and their plan B method only resolved one problem leaving the rest remain unsolved.
The first problem is Game Masters do not understand what is happening in MapleStory as much as we do. They are probably on the same boat as average maplers but when it comes down to elite players, we are distressed how much they don’t care. It’s either not caring at all or resolving so bad it did absolutely nothing.
One of examples is Harrisonized’s expired overall. They said it was visual glitch but when his overall really expired they gave him horrible compensation. I can’t believe they don’t know what it would take to scroll equipment. Dumb GMs and dumb compensation, it did nothing to fix his issue. Another example is holding HT cave & sign up glitch. They did nothing for 4 and 2 years respectively such that their solution was a matter of fluke from KMS update. Too bad cHT still stinks.
I don’t know why I used old examples, why don’t I use recent examples in depth? BECAUSE THEY NEVER LEARNT THEIR LESSON! I can give out today’s example like, what is taking so long for Nexon to figure out how to fix the so-popular no delay hack that lasted over a year?
If they don’t understand what is going on in Maple right now, they wouldn’t even aware there was duping going on until we cry like babies infront of Nexon. Monitoring the game? I don’t think so, or GMs did so little I don’t notice a thing.
Time management is also another problem. I think that was the first reason for us to tease Nexon about back in old times when they announce server check times then they always extend, yep.
Actually, time management relates to first problem; if they don’t know what’s going on, or even when they claim they do, they still don’t respond immediately and leaving chaos to worsen. During Dec 9th duping, it took them approximately 18 hours to close the game down. That is actually too long. They should be fully aware something was fishy going on within first hour then they could’ve closed the game down right away. If they needed to rollback it wouldn’t impact as much for whole players because it would only be about few hours backwards instead of 18 hours. Normal players don’t know what’s going on and they do whatever their own business. Of course they are hurt they lost their time and effort mainly because Nexon don’t respond immediately.
And now let’s discuss about New Year incident.
When duping struck again, time management was poorer; I estimate it took them 30 hours to respond but although I can be understandable if it was during New Years and Nexon’s staffs needed a break. Unfortunately, it looked like as if higher degree staffs were taking a break and dumber staffs were looking after the game. Why didn’t Nexon had the ability to shut down the game when duping happened? They only disabled shop permits from cash shop which wouldn’t do anything to solve duping. My idea they would’ve done is to stop the game immediately, take their time to call dumber staffs over to resolve duping problems, and rollback couple of hours.
But when the game finally closed down and went back up later, their solution was to not rollback. That hurt me so much. Their excuse was to not affect all players and we were the only 2-3% population of it. Okay Nexon, like I said it wouldn’t hurt everyone if they would’ve took the game down as soon as possible but because of poor time management and dumb GMs were unaware of duping, I agree it would hurt them.
The story isn’t over though. When they didn’t decide to rollback, multiple effects have occurred. There are hackers that successfully got away with mesos and would be able to sell for money, which therefore they have won the game. If Nexon chose to rollback, their mesos would be rollbacked too and they wouldn’t be able to sell for money, but it would be more efficient if they stop the game earlier.
There are people that are rightfully or wrongfully, hellbanned or not. Nexon have either made innocent players unable to play their game properly or letting some people & hackers running away with it. Of course in that time people were frustrated during their hellban; I know some people weren’t logged in and still hellbanned, but… none of these would happen if (repeating again) Nexon close the game as soon as possible.
Now onto the final act during Jan 16 server check. They decided to wipe out all unfair equipment, and I would say it could be the right thing to do if only Nexon gave out proper compensation. But we get nothing.
I am one of the victims that have all three Tyrant equipment deleted. I would be happy enough if Nexon compensate with clean Tyrant equipment and if they are nice enough, they could throw us some superior shield scrolls, 5 star AEEs and normal AEEs. If Nexon have the ability to check out our Tyrant equipment before and after New Year period, why couldn’t they revert the stats back to where they were?
Their decision for now to not give us anything has left me devastated. Back then it cost a lot of mesos, NX and huge effort to succeed scrolling Tyrant equipment. Their decision of not refunded us back with anything have made me feel robbed in real life and doesn’t show any appreciation of people spending NX for them. Basically of all the NX spent from us, Nexon using our wallet to help average maplers that usually DOESN’T spend money and, to average maplers, never say we deserved to get our gears deleted and say you have no sympathy. We spend money for you to play Maple for free and then you treated us like crap. Sure we made mistakes and took our risk of buying duped AEEs for tyrant equipment, but at least have SOME sympathy and ask Nexon to reimburse us at least clean Tyrant equipment because no one wants to get robbed by Nexon.
So, there’s my input of Nexon’s wrong choices. No wonder I was so upset I had to take a break of training. If any of supporters wanted me to continue training, in return I have to support Nexon too, but for now I’m temporarily not supporting Nexon anymore.
TL;DR. Nexon made the wrong choice coping with duping incident during New Years due to two reasons: poor time management and dumb GMs.
I'm frustrated that they didn't compensate people who got their equipment deleted.