Could you try something for me?
My brother and I have both received this exact error he, twice; myself, once. We both exited the error and were able to log into the game in the same way each time and being able to replicate a result lends itself to more than a coincidence. The sample size is not nearly large enough for me to publish this as a "method," but I surely hope this works and may eventually be able to help someone:
- Allow 3+ hours prior to your last login to that account
- Utilize GameLauncher.exe, not the website to access your account
- At midnight (PST, Nexon time) or slightly after to ensure server reset, login to your account and choose a character that can enter your Monster Life farm, any character will probably do, but if you have a "usual" then use it
- Conduct business as usual if you were checking in to work on the farm (accept the new quests, complete "Play" quests, harvest Waru)
BE SURE NOT TO STAY LONGER THAN :05, completing all the quests isn't necessary i.e. "Nurture" quests, but doing the three indicated above was part of the replication - Exit your farm
- Log out
- Log in again this time on your main, preferably on the same channel it was on when you were disconnected, e.g. if you were changing from Channel 9 to Channel 5, log in to Channel 9
I won't dare to raise your hopes, because just proofreading this method makes it sound so dubious. And we both know Nexon has done enough of that already.
My brother "discovered" this method one night after managing his farm and randomly taking a chance at logging in one more time that night before he went to sleep. At the time (two weeks ago) we were both Error Code 38ed, account locked out, D/C at PIN. I copied his best recollection the next night to try and free my account, interestingly enough, it worked. He was afflicted with the EC: 38 lockout two or three days ago, he fell asleep the first two nights and was unable to try it, he tried it yesterday and jawdroppingly, it worked.
I don't know why this works or how, but I hope it works for you.
Best of luck.
Originally Posted by
Alloy
Is anyone else suffering from it? My main is suffering it again, and now it's not only monster life. After failing the cash shop too, it then proceeded to affect the character itself, when I changed channels. Now, everytime I log on it, I just crash to desktop with the "Error code 38" message popping out.
I can wave goodbye to the gingerbread man event I guess!
And also, anyone knows a way to fix it?
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