They apparently do them on wednesdays from 2-4 PST
I had to use the other category in which a GM forwarded me to the ban/hacks section.
Once I got in contact with them they unbanned me instantly... 3 months of waiting when a GM just instantly unbans you
Need a favor? Bring me a cookie!
[05:10 PM] david l ***: I read that tickets dealing with bans were being dealt with at this time. Is this the case currently?
[05:11 PM] GM Mosasho: Hello. How can I help you today?
[05:12 PM] david l ***: I'm trying to get some answer to this ticket thats been open for nearly 3 months already
[05:13 PM] GM Mosasho: May I have the ticket number?
[05:13 PM] david l ***: 1850589
[05:15 PM] GM Mosasho: I see this is a ticket regarding your ban.
[05:15 PM] david l ***: yep on the day it happened
[05:15 PM] GM Mosasho: I shall transfer you to our ban/hack queue now. A GM will be assisting you with your issue shortly. Please wait patiently while our GM is assisting other players.
[05:15 PM] david l ***: thanks
[06:15 PM] GM Panthiro: Thank you for choosing Live Chat! How can I help you today?
[06:16 PM] david l ***: hello I've got a ticket that hasn't been answered in a few months
[06:16 PM] GM Panthiro: I'm sorry to hear that your ticket has not been answered yet.
[06:17 PM] GM Panthiro: Can you please provide me a quick summary of your issue?
[06:17 PM] david l ***: I believe GM Mosasho has redirected me here
[06:18 PM] david l ***: Quite simply I was training on my xenon in strong hold drill hall 2 when I was disconnected. I tried to log back in and I received a notification that I was banned.
[06:18 PM] david l ***: almost 3 months later here I am now
[06:19 PM] GM Panthiro: Give me a moment while I review your account.
[06:22 PM] GM Panthiro: Your account has now been unbanned.
[06:23 PM] GM Panthiro: I will now let you get back to enjoying the game if you don't have any further questions.
[06:23 PM] david l ***: so it was that simple eh
[06:23 PM] GM Panthiro: I did have to investigate!
[06:23 PM] GM Panthiro: XD
[06:23 PM] david l ***: lol
[06:23 PM] david l ***: all those events i missed out on makes me want to cry =(
[06:24 PM] david l ***: Well I do appreciate your help
[06:24 PM] GM Panthiro: No problem, take care!
[06:24 PM] GM Panthiro: Thanks for chatting with me! Happy Gaming! We ask that you participate in our survey that you will receive to your email shortly.