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  1. Default Live Support Chat is working now


    It seems they cover everything but ban appeals though. I was able to get in contact with a GM within around 30 seconds of filling out the stuff they needed. If there is no conversation after 10 minutes then they auto create a ticket for you to respond(not sure how that was necessary). The GM was somewhat helpful regarding a billing issues I had several years ago. Also you can have them email you the transcript you have with the GM you get.

  2. AFK at Ch 18 Leafre Straight Male
    Nion's Avatar [Jr. Event Coordinator]

    IGN: 9498
    Server: Scania
    Level: 210
    Job: Night Lord
    Guild: Symbolism
    Alliance: Lore
    Farm: Symbolism
    California

    Default Re: Live Support Chat is working now


    Was this a recent function added? I haven't heard of this.

  3. Default Re: Live Support Chat is working now


    Actually... talking to a GM? Getting things resolved?

    Nexon is on crack. Too bad the only issues I have besides in-game glitches/bugs are two accounts banned. Meh.

  4. Default Re: Live Support Chat is working now


    I hope the public doesn't ruin this...

  5. Default Re: Live Support Chat is working now


    That's asking for too much from most of the MapleStory community sadly.

  6. Default Re: Live Support Chat is working now


    Must....use...this...before...idiots ruin it!

    This might be my only chance at changing the email on my deactivated account! I want my wild hunter back QQ

  7. Default Re: Live Support Chat is working now


    talking to a guy right now

    asking about the d/cing i get after a few minutes (unable to connect to game server)

    i don't have very high hopes yet.

    edit: he's telling me to redownload the client and to use PMB which i'm not willing to do. and apparently he doesn't have a direct download link. oh well, i tried. guess i'll just wait for next patch and hope maple works then.

  8. Default Re: Live Support Chat is working now


    I personally view it as humanity as a whole.

  9. Default Re: Live Support Chat is working now


    Yeah, thats how it works with most companies, its just standard procedure to try the simplest solution first and see how it works out, then go from there if it fails.

  10. Default Re: Live Support Chat is working now


    the thing is that i did reinstall though, just through steam, as it's more or less a direct download. i'm pretty sure the issue is windows 8's compatibility with the latest (or one of the latest) patches, i haven't been on maplestory on my desktop for the past few weeks. the game runs fine on my laptop (windows vista).

    i'm going to try downloading the direct download of v138 (which was posted on the site and is still available) and patch up, see if that makes a difference.

  11. Default Re: Live Support Chat is working now


    Got the links from the website but changed the number from 138 to 140.
    download2.nexon.net/Game/MapleStory/FullVersion/140/MSSetupv140.exe
    download2.nexon.net/Game/MapleStory/FullVersion/140/MSSetupv140.z01
    download2.nexon.net/Game/MapleStory/FullVersion/140/MSSetupv140.z02
    download2.nexon.net/Game/MapleStory/FullVersion/140/MSSetupv140.z03


  12. Default Re: Live Support Chat is working now


    Finally a quicker way to complain!

  13. Default Re: Live Support Chat is working now


    This live chat feature is complete garbage, whenever I go to the page that its on it says "offline" always says "offline" and when it is online no one even helps me out which was one time out about 15 times I checked to see if they were actually on.

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