There was a bug on the Marvel Machine web page resulting in the wrong item names and images being displayed for coupon codes. This issue occurred from approximately 8:00 PM - 11:30 PM Pacific on August 15. We will be looking into accounts that redeemed Marvel Machine coupon codes during the affected period. If you redeemed any Marvel Machine codes in the game during this time and have issue with receiving items in the game that were different than what was displayed on the website in this period, we encourage you to submit at
customer support ticket about it. Please include the key words "Marvel Machine" and "Coupon Code".
We are also looking into the bug involving the codes for the Monster Life Gem coupons from the Marvel Machine giving an error message when redemption of them is attempted. If you are affected by this, we encourage you to submit at
customer support ticket about it. Please include the key words "Marvel Machine" and "Monster Life Gem". This bug only affects Monster Life Gem coupons from the Marvel Machine; the ones from the Cash Shop work as intended.
[Update 8/16] If you redeemed Marvel Machine coupon codes while the website display bug for the images and coupon vault text was occurring (8:00 PM - 11:30 PM Pacific on August 15), we've given an additional number of spins to you as an apology for the confusion caused by the bug.
[Update 8/20 11:00 PM Pacific] After reviewing the reports that several of you provided, it was confirmed that many of you did not receive the spins that you should have when we gave them out on August 16. We've now given the spins to those of you who were missed previously. Thank you for your patience while we investigated this.
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