http://i.imgur.com/kdqD9By.png
I'm a little fed up...
I mean, if you get a response from them that isn't auto'd, I'd be impressed.
If I remember correctly, they used to direct these complaints to their legal team to "settle" things peacefully. If you kept pushing, they would just outright ban your account and you would go to court with them.
Good luck to you all the same though.
It's worth a try anyway. Just don't get too hopeful.
Good luck. Are you planning on including the miracle time as well?
i hate to bring it up but...
(http://www.nexon.net/legal/terms-of-use/)We reserve the right at any time to:
Change the terms and conditions of this Agreement;
Change the Service, including terminating, eliminating, supplementing, modifying, adding to or discontinuing any content or data on or feature of the Service or the hours that the Service is available;
Change any fees or charges, if any, related to your use of the Service; and
Change the equipment, hardware or software required to use and access the Service.
Once you click that agree button there's nothing you can dooo about it ^_^
Correct me if I'm wrong, but didn't they not give a time frame? Yes they said for 1 day only but did they say it would be from 12:00am PST - 11:59pm PST? If you want to split hairs they could easily just say it technically was on 2x drop on that day, even if it was only for a few hours...technicalities and all.
I'm not agreeing with it I'm just pointing out another side to this
Unethical, sure thing.
Illegal, not as easy to judge.
-rubs temples-
The reason they probably won't ever respond to your ticket is it's legal fluff with, well nothing substantial.
First off, let's go to your ticket. You bought NX because of an advertisement for marvel, but didn't buy any marvel, you just found out after you made the purchase. The only legal transaction made/acknowledged is for the card you purchased. It's advertised as 50,000 nexon points, you get 50,000 nexon points. The moment you make that transaction, you're in Nexon's law field now.
Now you have 50k points and decided not to spend it marvel, what do you want nexon to do? They forced you to agree to tolerate sh`it like this in the TOS, any nexon point transactions are not represented by any trade law's, at all. So even if you splurged on Marvel and could prove that the 2x was not in fact on, (which takes more than hearsay mind you) it means nothing outside of the game.
Those are nexon points that are a liability, not american dollars, and considering Nexon takes active steps, including forbidding any real life transactions for their virtual property, that is enough to show that these intangible items have no real world value. You aren't exchanging money for NX point's, you're giving nexon permission to charge your card and they are rewarding you for these points. That wording pretty much protects them from "Well I paid this for that, therefore it has a value".
EDIT: And please OP don't be as irrational as this guy was;
http://www.southperry.net/showthread...473&title=What is Online Gambling?
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