As mentioned in the unscheduled maintenance notice on May 5 and on the forum, certain accounts that required further investigation in regard to the illicit activity that was occurring were trade blocked while the investigation was underway.
All accounts that were trade blocked have now been reviewed. Permanent bans were applied as needed due to the severity of actions involved with this incident. Other accounts were released from the trade block.
Please understand that it was necessary to be stringent in this while we narrow down problematic areas, and that a trade block on your account or the accounts of other players meant that we were looking into things thoroughly to confirm whether or not there were specific issues and to see who can be released from the trade block. Due to the sensitive nature of this topic, we cannot state the details of why certain accounts were trade blocked. Thank you for your patience while we ensured that damage was minimized from the hacking involving the Basic Value Pack and the Special Value Pack.
If you find that your account is still trade blocked or has received a permanent ban and you have a question regarding it, please
submit a ticket to our Customer Support team.
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