Describe the problem. Be as specific as possible!:
-I can log in to any of the characters on my bishop's account without issue, but when I try to log in to my Fire/poison mage, and enter the correct PIC, the message "Having trouble logging in? Please go to the website for help!" And upon entering the PIC again (on any character) Disconnects me from the game (with the "You have been disconnected from the server" message). My cousin has tried it on his computers as well, so the issue is not computer or internet related. I could log in to it a few days ago, but now it's essentially "locked"
Any help is appreciated. Ticket is in progress (but knowing their track record I have no idea when I'll be able to log in to it ever).