Thank you for bringing this to our attention regarding the status of your account. I am sorry that I was not able to assist you sooner. I understand that this must be very upsetting to see that you have been restricted from being able to log onto your account. Hopefully, I will be able to clarify this situation with you.
After reviewing your account, please be informed that your account was banned after being found involved in suspicious activities. However, I have decided to release your account as a benefit of the doubt.
Your account will be released within 24 hours.
Should you have any other issues regarding your account, please submit a new ticket detailing your situation.
Thank you for your cooperation.
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.