Hi there,
All ban appeals are handled through the ticketing system.
You did this, your ticket was reviewed, and you were denied an appeal based on the evidence we have. As we have posted before on these forums, we fully document ALL permanent bans. When an appeal is submitted through the ticketing system, our Customer Support staff independently reviews the evidence submitted to verify that the ban was appropriate.
In a show of good faith, I personally went to check our evidence on you. In this case, it was video of your character clearly using 3rd party programs, just as GM Skelorm informed you in your first ticket. As such, this account's ban will not be lifted.
Please do not spam our ticketing system with more ban appeals for this account. Furthermore, please do not take your grievances to the forums in an attempt to belittle the Customer Support staff with grandiose stories of your innocence.
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