This ticket has been closed by a GM. Please see below for more details.
Dear Mapler,
Thank you for bringing this to our attention regarding the status of your account. I am sorry that I was not able to assist you sooner. I understand that this must be very upsetting to see that you have been restricted from being able to log onto your account. Hopefully, I will be able to clarify this situation with you.
Please keep in mind that after your account had been witnessed participating in malicious activities, a necessary restriction had been placed. It is possible that this was due to a breach of your account, and as such, I will release your account within 2 business days.
Your account may have been compromised from previously visiting suspicious web sites designed to steal account information. Additionally, your computer may also have had (or have) an active keylogger installed. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or "Trojan Horse" type keyloggers installed and running. Once you have done so, I suggest that you change the password to your account for added security. Additionally, please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Should you have any other questions or concerns, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
We appreciate your cooperation and understanding.
Sincerely,
GM Skelorm
Nexon America Inc.
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