What happened to Nexon?

[Mibs]

To the people with long unanswered tickets, you should resubmit them. I did so with my email change ticket, and had it changed from my old, now non-existent one, to a new one in less than a week.
For some reason or another I wasn't asked for any information other than my ID, Nexon games played, and characters in each game.

[Imagine]

Tried resubmitting my hacked ticket.
I got "Invalid response".

[xManuz]

Wow that's impressive, but yes Nexon has been improving since a few weeks ago, to be honest.

[Arrg]

Perhaps the news of NEXON taking over EA was a ruse, and they were the ones being taken over (by someone better than EA, obviously).

[OmegazeroGA]

Well, looks like Scrooge and the ghosts of X-Mas Past, Present and Future. visited nexon in the night.
Either way, I should resend my tickets also.

[Sorien]

Well, let's see how long this "decent company" act lasts. Nexon's improved several times in the past, but it's always slipped back into the usual rut of pomegranate time after time.

[Razmos]

I think the previous employees may have been taken out and replaced silently by another company, like a quiet alien invasion.

[Shidoshi]

Even if "giving away 500$" seems like a lot, it's not really 500$. Just 500k digital pixels. The thing is, if a player gets hacked and loses everything there's a high chance they'd quit and that means no more money from that player to Nexon. So compensating largely for the player's loss makes sure they'll stay on the game and possibly buy more NX in the future.

Then again, logic had never been Nexon's strength.

[Satellite]

Now the purpose of this thread, Have you noticed any changes with Nexon?

No.

Do you think this new attitude will improve the game overall?

No.


/Thread

[Toastyc12]

Checked three of my accounts, to find some very interesting things.

First account, my current "main": For the longest time, I had somewhere between 30-35 open tickets on issues I kept reporting of the game. Logged in to find that they were all "closed by gm", all had a cookie cutter response that the bug was forwarded to the dev team, and they were all closed in the same time frame on may 8th.

My past "main" account that was hacked two years ago: tickets that were from 1+ years ago remained closed after that whole "compensation package" ripoff, and the ticket I had sent telling I never received my nx compensation as stated had remained open. I resubmitted a new ticket referencing all ticket numbers and information I had. Will wait for a response.

A side account: One ticket I filed on being hacked said I would receive a resolution to my ticket in early 2012 (dating back from December.)
I resubmitted a new ticket referencing this, and stated that it is now mid-2012 and I am still waiting for my resolution.

I have a couple other accounts I could check, if I could only remember the passwords to them..

Another Account (and EDIT): Same as the third account. GM Talia posted early 2012 as the target date for a resolution and it never happened. Updated and resubmitted the ticket.

[Death]

I submitted a ticket about my Heavenly Messenger that was stolen from me 22 months ago when I got hacked.
Who knows...

[kimicatdemon]

No.

No.


/Thread

>they think an opinion post ends the thread.
>laughing girls.jpg

Personally, I think we're seeing some nice change. I kind of saw this coming when Kim stepped back in, he just needed to let go of a few people and hire a few people that actually know about the gaming industry.

[IImaplers]

First reaction: 500k MP? zomg

Second reaction: you must be very lucky because this seems like a rare occurrence (maybe it's too soon to tell though). I have actually never bothered to write Nexon a ticket in my entire history of playing due to low expectations. Maybe now's the best time to start.

As for whether I think Nexon's improving or not; I can't make a general judgement just based off an isolated example like your ticket, but I can say baby steps have been taken by the removal of MTS and pending the 4-world merge. We still have to wait some time to see if things are systematically improving or if these small things are just occurring because Nexon's been put into a corner and were forced to act fast. There are still horrendous problems with the game; most notably hackers, hacking, the cheater's mentality, that sorely sorely need to be dealt with in an efficient and thorough manner. Until that time comes, I will continue to belittle Nexon at every turn because baby steps of improvement do in no way overshadow years of complete mismanagement.

[Seanny]

Even if "giving away 500$" seems like a lot, it's not really 500$. Just 500k digital pixels. The thing is, if a player gets hacked and loses everything there's a high chance they'd quit and that means no more money from that player to Nexon. So compensating largely for the player's loss makes sure they'll stay on the game and possibly buy more NX in the future.

Then again, logic had never been Nexon's strength.

To me its equal to 500$ in store credit though. that's how i see it. Which still isn't bad imo.

[Jamesie]

Didn't an article reveal that they had gotten some new staff recently?

[Shidoshi]

To me its equal to 500$ in store credit though. that's how i see it. Which still isn't bad imo.

That's exactly why it's a good idea for them to give it. Something that has incredible value for the customer and yet costs them absolutely nothing. It's almost like selling air!

[Duelman]

Hmm.. not sure what to make of it to be honest. On one hand I say go dude! Get your compensation man.

On the other hand it makes me feel pretty crappy about what they gave us in bulk a while ago for the hacked account outbursts.

[Eos]

Didn't an article reveal that they had gotten some new staff recently?

New CEO and they laid off a ton of people in February.

[MrTouchnGo]

New CEO and they laid off a ton of people in February.

I think he was thinking of this.

[Jamesie]

I think he was thinking of this.

Yes... I believe that was what I was thinking of.