I learned today that Nexon decided to smack this little atrocity onto my account. I was going to charge 10 bucks to get a character slot because I wanted to make a Wild Hunter. But those little details don't really matter.
upon attempting to charge NX I was greeted with this:
upon clicking the prepaid card option, that worked fine. Surveys also resulted in an error code 51. So I googled around a bit. It's a "ban" of sorts that nexon places on "suspicious" accounts in order to prevent fraudulent activities. So this leaves me confused. What could I have done to be flagged as a high risk account? I've never charged NX via paypal, and all of my credit card charges have gone through smoothly. I also bought prepaid relatively often when I was in town on errands. Whenever I felt like Nexon actually deserved money, in any case. (They never do.)
I mentioned the problem to my girlfriend, and she checked her accounts as well. Her main account was alright, but one of her mule accounts which she hasn't had NX activity on since 2008, was error code 51'd. Why would a completely inactive account be banned for suspicious activities?
After she did some more investigating with transactions she noticed that Nexon fixed the display issue where your current balance could show up as a negative balance. At the same time, however, she noticed after putting all of her transactions into microsoft xcel that her account had a negative total balance, or NX that was unaccounted for. I gave her my transaction history and she compared it with her two accounts and mine.
Here is the spreadsheet between our three accounts.
the account that is okay only has an unaccounted amount of 1.7%. While the two accounts that got 51'd have astounding %ages of 8.5 and 13.2.
What is this unaccounted NX from? Easy. The old gifting system.
None of our gifted NX from when the cash shop was first released is accounted for. I very heavily relied on this system back then because I didn't have a job, nor a credit card to use for NX. So me and her are under the belief that if you are over a certain %age of unaccounted / missing NX, your account gets automatically "banned" from credit related NX purchases.
Thoughts? Comments? Any other theories out there? We were also thinking it was 3rd party related, but who knows.
Has anyone else been very recently error code 51'd? Any of you out there who also relied on gifted NX all those years ago? We might be grasping at straws here, but any sort of info would help. Nexon refuses to tell what causes the error code 51 specifically, and states they will never lift it for security reasons, so I'm pretty much screwed out of Credit Card purchases.