[Call to Action] Let's Fix Pirates!

[Eos]

Discussion thread is here.

A call to action has been recieved loud and clear, so now it's time to take part and those of who've said you would need to stand up and be heard.
An important part of getting attention for an issue is timing - a thousand voices shouting the same thing at once can be heard much more clearly than those that are all talking over each other, so to that end we need to initiate contact as a group so that everything arrives closely together. Based on the upcoming holidays the easiest date to target is 1/1/2010, so let's start Nexon's new year off by showing them where our priorities for this year are.

Contact Method	Impact	Submit By
Ticket System	Minor	12/30/2009
Mail a Letter	Medium	12/26/2009
BBB Complaint	Strong	12/22/2009

Send Nexon a ticket via their website ticketing system under Tech Support/Bug Report sub Category - Performance.

To send Nexon a letter address it to:

Customer Relations Coordinator
Nexon America, Inc.
137 N. Larchmont Blvd. #619
Los Angeles, California
United States

Be sure your letter is signed, rather than just typed, and feel free to express the situation in your own words and from your own perspective, but remember an actual person will be reading this letter, so try to remain polite and stick to the subject.

Complain to the Better Business Bureau via this form as General Service Issues.

Recap of Issue

Description of Problem:
The Knights of Cygnus and Aran have been introduced before Pirates have ever truly been completely implemented. There are numerous errors, omissions, and outright gaps in the pirate class some of which are minor and cosmetic and others which impact the very playability of the character. Speed is capped at Faster (2) instead of Faster (1), reducing the effectiveness of Speed Infusion. Somersault Kick and Drain have added frame delays while transformed, reducing their usefulness while in a state that should speed you up. First Job sounds are using placeholder sounds from the GM skillbook instead of their own unique and appropriate sounds. Pirates are consistently excluded from events that reward special scrolls. Olaf's "Path of the Pirate" quest does not eliminate the option to choose one of the original four classes too. If you select I want to be a Pirate first you get the pirate quest and can ask for one of the other classes immediately after before it acknowledges you've already been given one of the quests.

Why this issue needs attention:
With the attention on the new classes and new content this class risks being forgotten as the bastard step child class, newly introduced, never really completed and never really living up to it's full potential. It's consistently excluded from events and creates a poor experience for everyone who waited so long to make one.

Desired Action or Resolution:
Remove the additional frame delays on Somersault Kick and Drain while in transform mode. Adjust the cap on weapon attack speed from a max of 2 to a max of 1 so the full benefits of Speed Infusion can be felt. Implement the real first job skill sound effects for pirates instead of the borrowed ones they're currently using. Create knuckle and gun scroll variants of "special" scrolls so that pirates don't have to be excluded from special event rewards. Update Olaf's Lesson on Job Advancement in Lith Harbor so that beginning "Path of the Pirate" removes the options to start one of the other four Path quests.

After you've taken action, please vote on the after-action-review to indicate what steps you've taken to address this issue. You can choose to take just one approach, or you can use a combination of any of the three, but don't forget to record what you've done.