Have they lived up to their promises?
Quoting from their letter in the Nexon Announcements, they expressed exactly three things they would do:
1. "We are going to use every technical and legal means to fight against those who use [hacks] and sell [hacks]."
2. "We will do our utmost over the coming months to deliver to you the best service possible which includes even better updates and events."
3. "As for Customer Service, we know that it has not been perfect. We will do our best to address your issues, and will continue our improvement within the coming months."
Since we are consumers, not only is it our job to vote with our hard-earned dollar, it is also our duty to tell companies when we don't like what they're doing. Nexon wrote this letter one month ago. Do you believe that Nexon has made a marked improvement since this letter was published? Why or why not?