Originally Posted by
Jazz
Sad that it has to be like this but what can you do... Here is the entire message I got from this volunteer.
"Hello! Thank you for forwarding your concerns to me but unfortunately there's nothing I can do about this. Specific requests involving players who scam, hack and whatnot. The only issues I can relay towards Nexon staff is issues involving the game itself and not the community. The reason for this is because many people would very likely come to us about bad players and whatnot, but if we were to submit these requests it would be as though we are giving benefits to others and it would be unfair to all other players who want to report in bad people they see in the game. This sort of issue can only be done by tickets unfortunately, since the team would need proof.. to investigate the player themselves. So we are asked that each time a request has come, we have to reject helping out and simply request to submit a ticket.. even if the person has sent in one already. Only thing you can do is file a ticket and provide whatever proof and every detail you have about the bad player and they'll investigate when they can. It's up to them what happens from then on.
Sorry that I can't be of help, I'm unable to help anyone with this sort of request. I hope you can understand.
Best of luck with your ticket though, and I hope all works well in your favor. Take care.
Ciel"
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