http://maplestory.nexon.net/news/news/current/00Hkm/
Originally Posted by Nexon
I don't get this.Originally Posted by Posting Guidelines - Ban Appeals
They have the ticket system.
They can find all ban appeal tickets in the ticket system.
Why on Earth do they need another forum for people to post their ticket numbers in?
How is this going to expedite anything?
Why should people who use the forum get preferential treatment over regular users?
What am I missing here?
I am with SaptaZapta on this one, what is accomplished by doing this? This is not even all that transparent, hardly any information can be gleaned from this; the only information that one learns from this is how many Ban Appeals and Stuck Characters forum users have. I really cannot come up with anything else that having this public would accomplish, can you guys that support it help me out?
I only deal with a company of 2000 and even I can get overwhelmed with tickets. (My department is only 3 people...) I can't imagine how Nexon feels.
if youve ever submitted a ticket after friday hours, it goes unanswered the entire weekend, and then monday morning at approx 8am... a certain GM auto closes as many tickets as he can. maybe this way will be better; also, they can probably sort forums easier than tickets.
now if only we could have a "ban request" forum.
My experience with tickets has been relatively positive recently, I logged one about not being able to use world transfers last year due to a false autoban a week or so ago and it was closed the same afternoon (with a useless response though, something about world transfers not being available currently), but after opening another ticket stating that my issue wasn't resolved, the new ticket got bumped to work in progress with a message from the same GM saying s/he'd forwarded it to the senior GMs for investigation (or something to that effect). They generally respond very quickly now, just not necessarily with the right information.
Baby steps.
I'm also fairly confused about Nexon's trend towards moving their communication/CS into the forum. Isn't that what the CS ticket system is for? Does Nexon not know how to use their own CS system?
Not to mention, the official forums don't have that much functionality/organization. (IMO) It's painful to use.
As stated already, it's impossible to please everyone all the time.
However, given how the poster isn't even a regular and has the audacity to call someone a brat that is a Moderator and is older than him is a bit uncalled for. How much does he really know about her to begin with, anyways
I know I'm the pot calling the kettle black cuz I'm a peach most of the time, but at least I have the decency to respect those in positions such as sapta.
"try to do something cool"
If they were doing something like hiring more CS people, being more transparent about the ban appeal process, or anything resembling improvements we wouldn't complain. This is like moving a large pile of pomegranate from one place to another and calling it progress. Yes it moved, but that doesn't make it stink any less. Nexon breeds cynicism in all it's customers eventually.
It's more of Nexon attempting to show they are trying to do something. Logged on renegades today. All I can say is wow... they sure unbanned a lot of hackers.
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