Thank you for bringing this to our attention regarding the status of your account.
After reviewing your records, it appears that your account has been permanently blocked after being found involved in suspicious activities. Additionally, we see that your account has already been reviewed in ticket #19000-1643036.
Due to our findings, I am sorry to inform you that this account will not be released. I will be closing this ticket as a duplicate.
Please be aware that submitting multiple tickets regarding the same issue is considered an abuse of the ticketing system. I ask that you please refrain from doing so as it is an unacceptable method when attempting to request assistance.
I apologize for the inconvenience this may have caused.
Sincerely,
GM Skelorm
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
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What? I was fasley banned and they keep denying my tickets saying that?
Does this GM hate me?
I wrote an amazing appeal..
I don't deserve this ban.. I've seen ticket replys where they got second chances..?
How is this ticket system fair when players get second chances for hacking and others do not?
That is not fair. I have sent a total of 3 appeals and after the first deny the other 2 kept getting closed..
What can I do to get un perm banned?
2012-11-30, 02:13 PM
Justin
Re: I got banned and they wont unban me?
You can't do anything. You've already tried. Either walk away, or make a new account. There's nothing else you can do.
2012-11-30, 02:18 PM
Aflac
Re: I got banned and they wont unban me?
What does ticket #19000-1643036 say?
2012-11-30, 02:22 PM
mikeyd
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Aflac
What does ticket #19000-1643036 say?
Hello,
Thank you for bringing this to our attention, and I am sorry to see that you were not able to log into your account. I apologize that I was not able to assist you sooner. I understand that you may be puzzled regarding why you are not able to log into the account. I'm sorry that you had to endure this situation.
After investigating this issue, our records indicate that your account was blocked after being found participating in malicious activities. Due to the nature of this situation, I am sorry to inform you that I will not be able to release your account.
Please understand that all users are required to play by the rules. For further review of these rules, please review our Terms of Use at http://www.nexon.net/legal/terms-of-use/.
I apologize for the inconvenience this may have caused.
Sincerely,
GM Skelorm
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
2012-11-30, 02:27 PM
Justin
Re: I got banned and they wont unban me?
I like how they're always vague about it. Why is giving details such a bad thing to do?
2012-11-30, 02:27 PM
Nion
Re: I got banned and they wont unban me?
So the most obvious question that comes to mind is:
What'd you do before getting banned?
2012-11-30, 02:29 PM
mikeyd
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Nion
So the most obvious question that comes to mind is:
What'd you do before getting banned?
Training at Aliens and then I disconnected out of nowhere to the whole "your account has been blocked thing"
2012-11-30, 02:32 PM
Marksman Bryan
Re: I got banned and they wont unban me?
Care to post your
Quote:
amazing appeal..
?
2012-11-30, 02:35 PM
mikeyd
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Marksman Bryan
Care to post your
Hello, my name is Gavin
I've been playing MapleStory since it came out of beta and I always enjoyed playing it, but today something weird happened.
I got out of school and decided to go on Maple since my friend asked me to help him with a quest. After that I started to train at Aliens.
I opened MapleStory, Tried to logon but suddenly this message appeared:
Your account has been blocked for hacking or illegal use of third party programs.
This ID has been permanently blocked.
You will no longer be able to use this account.
I have no idea how this could've happened! I have never interacted with any hackers whatsoever and I've never hacked myself! I myself have never done such things and I NEVER planned on doing so..
I even have some NX on that account.. I spent alot of my hard earned money into that account and I planned on spending and buying more to put into it.. I've played for years and years and suddenly it's all gone!
What is happening... I just don't have the words to describe how I am feeling right now. This is a terrible, terrible, feeling..
Please if you can give me one more chance. I am sorry for what I did. I didn't know what I did that I would end up banned, I never expected to be in this situation.
Please help me and fix this problem as soon as possible!
Hope to receive a reply soon...
?
2012-11-30, 02:44 PM
Aflac
Re: I got banned and they wont unban me?
You got perma-banned by a GM and it looks like they have proof, otherwise they would probably give you a "second chance". Try posting this on Nexon forums and see what happens. If nothing else we'll get another epic GM-video-proof ownage.
2012-11-30, 02:46 PM
Aggravate
Re: I got banned and they wont unban me?
Yeah, you got perma-owned by a GM. Auto bans only result in temporary bans, usually up to a month or so.
2012-11-30, 02:46 PM
mikeyd
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Aflac
You got perma-banned by a GM and it looks like they have proof, otherwise they would probably give you a "second chance". Try posting this on Nexon forums and see what happens. If nothing else we'll get another epic GM-video-proof ownage.
They answer on the forums? Really? And they could unban me there?
2012-11-30, 02:52 PM
Aflac
Re: I got banned and they wont unban me?
Quote:
Originally Posted by mikeyd
They answer on the forums? Really? And they could unban me there?
Well they're sure not going to answer here.
2012-11-30, 02:53 PM
mikeyd
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Aflac
Well they're sure not going to answer here.
Well they sure didn't answer my tickets. What makes you think id have luck there.
2012-11-30, 02:56 PM
KhainiWest
Re: I got banned and they wont unban me?
Quote:
Originally Posted by mikeyd
Well they sure didn't answer my tickets. What makes you think id have luck there.
Because they would take the time to prove their point. They've done it in the past
2012-11-30, 03:03 PM
Nion
Re: I got banned and they wont unban me?
Quote:
Originally Posted by Aflac
If nothing else we'll get another epic GM-video-proof ownage.
Uh, I stopped playing maple a while ago for a few months, came back to try luminous. I try logging into one mule account, to find out it has been permabanned, I thought some chars i made in el nido were on it but that turned out to be another account.
My ticket stated
Spoiler
I haven't logged into maplestory in a while, and since luminous came out I decided to check it out, only to find out my account has been permanently banned for some reason. I haven't been on so i don't know why, is there anyway to find out, or appeal this?
This was on the 12th I think
Today i got a reply
Spoiler
This ticket has been closed by a GM. Please see below for more details.
Dear Mapler,
Thank you for bringing this to our attention regarding the status of your account. I am sorry that I was not able to assist you sooner. I understand that this must be very upsetting to see that you have been restricted from being able to log onto your account. Hopefully, I will be able to clarify this situation with you.
Please keep in mind that after your account had been witnessed participating in malicious activities, a necessary restriction had been placed. It is possible that this was due to a breach of your account, and as such, I will release your account within 2 business days.
Your account may have been compromised from previously visiting suspicious web sites designed to steal account information. Additionally, your computer may also have had (or have) an active keylogger installed. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or "Trojan Horse" type keyloggers installed and running. Once you have done so, I suggest that you change the password to your account for added security. Additionally, please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
Should you have any other questions or concerns, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
We appreciate your cooperation and understanding.
Sincerely,
GM Skelorm
Nexon America Inc.
So I logged in to check my bera account. My mage, level 135 last i played it. was level 163 in future ereve.
It had about 230 dark tokens, tons of recipes, some MMB, 46mil mesos and etc from the mutant ribbon pigs.
Obviously whoever got into my account had been botting/hacking in that place, yet they simply unbanned me with all the items still there. I don't play bera anymore so it doesn't make much difference. Just replying to inquire how mine would be unbanned when caught in the act, and not others?
2012-12-13, 10:49 AM
Forte
Re: I got banned and they wont unban me?
Nexon has never really been consistent with anything.
That is such an absurd story. Only goes to show that not only does Nexon's PR suck, but they are so insanely inconsistent that it is a literal toss-up on what they will do when you submit a ticket.
2012-12-13, 11:04 AM
MrFry
Re: I got banned and they wont unban me?
I doubted I'd even get a reply from them about it. I had tickets open for months before even being looked at. The account I could care less for, quit bera a while ago, thought I had some el nido characters on it but they're on a dif account. Didn't think they would unban it either, I mean it was caught hacking, I was just hoping for an answer to why it was banned more than an unbanning. But they gave both.