Closing a Nexon ticket?

Well, I finally got around to dropping all of my stuff in game, and had a blast doing it. Amazingly enough, it was the most fun I've had on Maple is a really, REALLY long time. Made a lot of people happy with 30+ mules full of stuff, pissed off a few whiny sniveling punks (the best part), and surprisingly made a few friends in the process.

Now, my question is, how do I stop those annoying "eh, we'll get around to your ticket eventually" emails? Am I allowed to close them myself or do I just leave an add-on to my existing tickets telling them not to bother?

Thanks!

Edit: Also, is there a way to get rid of the maple site off my browsers drop-down list without wiping everything off the list?

What browser are you using?
For Firefox you can easily search terms in the history. By deleting that part you've searched for, it will no longer show up in the dropdown list.

As for the ticket, I think you can close it yourself. You can also make a new email and change your Maple account to that new email.

Quote:

---

Originally Posted by 0shikuru

Now, my question is, how do I stop those annoying "eh, we'll get around to your ticket eventually" emails? Am I allowed to close them myself or do I just leave an add-on to my existing tickets telling them not to bother?

---

Yes. Just log in and close your ticket.

Hmm. Not seeing anything about closing my own ticket anyplace.

I see this:

Spoiler

Ticket Summary
Ticket #: 19000-******
Email Notification: Yes
Status: Work in Progress
Date Created: 10/10/2011 12:23 AM PDT
Last Updated: 5/24/2012 9:44 AM PDT

Ticket Description
Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: Account was hacked
Date of Incident: 10/9/11
Last Login Date Before Loss: 10/9/11
In Game Currency Lost: Around 1 billion mesos
NX Lost: 2854nx
Item(s) Lost: Two Evolution Rings 1, one Evolution Ring 2, one Pink Adventurer Cape (2 attack, +9 str, un-potentialed), one Purple Adventurer Cape (7 magic attack, +8 int, un-potentialed)
Details: I had last played my Dark Knight named YouAyeDeeKay on Saturday night/Sunday morning, 10/9/11, from about the times of 12am EST through 1am EST to both upgrade my Evolution Belt, and charge his meter for the Knights of Virtue quest, and logged off in Korean Folk Town's Tiger Ridge map.

When I logged on tonight, Sunday 10/10/11, at around the time of 12am EST, I was located in the Free Market entrance and my character was missing one Evolution Ring 1, one Evolution Ring 2, the Pink Adventurer Cape and around 140 million mesos. My Battle Mage, HarryBM4Ring, was also moved from the Magatia town to the Free Market entrance, missing the Purple Adventurer Cape, 1 Evolution Ring 1,and some mesos I cannot remember the amount of (not a lot), and the accounts storage box had about 800 million mesos missing.

The nx was used in the MTS to buy arrows, and noted on my recent nx transactions page on the website. I don't know if a screen shot of my transactions either in-game or from the site will help track the nx to the person or not, let me know.

Thanks.
Attachment:


Actions

History
Date Created Actions Contact Name Comment
5/24/2012 9:44 AM PDT Customer Provided Info Customer *** Please CLOSE this ticket. I have wiped all my characters of all items and will not be playing anymore.
5/23/2012 3:42 PM PDT Follow Up System Ran Alert: Update.
5/16/2012 3:42 PM PDT Follow Up System Ran Alert: Update.
5/9/2012 3:39 PM PDT Follow Up System Ran Alert: Update.
5/2/2012 3:39 PM PDT Follow Up System Ran Alert: Update.
4/25/2012 3:36 PM PDT Follow Up System Ran Alert: Update.
4/18/2012 3:36 PM PDT Follow Up System Ran Alert: Update.
4/11/2012 3:33 PM PDT Follow Up System Ran Alert: Update.
4/4/2012 3:33 PM PDT Follow Up System Ran Alert: Update.
3/28/2012 3:30 PM PDT Follow Up System Ran Alert: Update.
3/21/2012 3:27 PM PDT Follow Up System Ran Alert: Update.
3/14/2012 3:27 PM PDT Follow Up System Ran Alert: Update.
3/7/2012 5:24 PM PDT Follow Up System Ran Alert: Update.
2/24/2012 3:00 PM PDT Follow Up System Ran Alert: Update.
2/17/2012 3:01 PM PDT Follow Up System Ran Alert: Update.
2/10/2012 2:57 PM PDT Follow Up System Ran Alert: Update.
2/3/2012 2:54 PM PDT Follow Up System Ran Alert: Update.
1/27/2012 2:51 PM PDT Follow Up System Ran Alert: Update.
1/20/2012 2:48 PM PDT Follow Up System Ran Alert: Update.
1/12/2012 9:24 PM PDT Follow Up System Ran Alert: Update.
1/5/2012 9:21 PM PDT Follow Up System Ran Alert: Update.
12/29/2011 9:15 PM PDT Follow Up System Ran Alert: Update.
12/22/2011 6:30 PM PDT Comment Posted By GM CSRGMTalia

We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.

This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.

In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.

Sincerely,

Lead GM Talia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
12/16/2011 5:43 PM PDT Follow Up System Ran Alert: Email Notification Sent.
12/12/2011 11:17 PM PDT Follow Up System Ran Alert: Notice Sent.
12/5/2011 11:13 PM PDT Follow Up System Ran Alert: Notice Sent.
11/28/2011 9:56 PM PDT Follow Up System Ran Alert: Notice Sent.
11/21/2011 9:52 PM PDT Follow Up System Ran Alert: Notice Sent.
11/14/2011 9:50 PM PDT Follow Up System Ran Alert: Notice Sent.
11/7/2011 9:41 PM PDT Follow Up System Ran Alert: Notice Sent.
10/31/2011 7:39 PM PDT Follow Up System Ran Alert: Notice Sent.
10/24/2011 7:38 PM PDT Follow Up System Ran Alert: Notice Sent.
10/17/2011 7:36 PM PDT Follow Up System Ran Alert: Notice Sent.
10/11/2011 12:23 AM PDT Follow Up System Ran Alert Email Notification Sent

Print Topic Print this Ticket Back Back

And this:

Spoiler

Know your Ticket Number? Enter it here: 19000 - [ Advanced Search | Submit a Ticket ]
Status:
Remember this view:

Ticket # Date Created Game Selection Category Sub-Category Summary Status Last Updated
19000-908543 10/10/2011 12:23 AM PDT MapleStory Game Related Hacked Account Account was hacked Work in Progress 5/24/2012 9:44 AM PDT
Records per Page
Ticket Status Legend:
Open Ticket has not been addressed yet.
Work In Progress Ticket has been assigned to a technician and is in process.
Need More Info We require additional information in order to solve your issue.
Reopened The ticket requires a revision for the solution posted.
Closed by GM This ticket has been closed by a GM.
Closed by Player This ticket has been closed by the player
Auto Closed This ticket has been automatically closed
Report Received We have received your player report.
Feedback Received We have received your feedback.
Solution Suggested A solution has been suggested for the ticket.
Solution Accepted The solution to the ticket has been accepted by the player.

I did the "additional info" thing requesting to close the ticket, but would still prefer to not wait a few years for Nexon to get around to doing it themselves if possible. Any clues that I'm not seeing on the Support Center page?

http://i.imgur.com/6FfR0.png

:f6:

Hmm. My ticket doesn't have that "close" option next to the "provide additional info" option.

Maybe because mine is still "Status: Work in Progress" and not "open"?

If I knew how to take a screenshot I would show y'alls... lol

Edit: here's the pic, see the lack of "close option"?

Spoiler

http://img577.imageshack.us/img577/2676/msticket.png

Ha, 12/22 was the day GM Talia responded to my ticket for being hacked. Nexon must have been in the Christmas spirit and decided to answer tickets for one day.

So, got another robot reply email the other day. Any ideas on how to close my ticket without having a "close" button (my pic is in my post above this one, compare it to MrTouchnGo's)?

Quote:

---

Originally Posted by 0shikuru

So, got another robot reply email the other day. Any ideas on how to close my ticket without having a "close" button (my pic is in my post above this one, compare it to MrTouchnGo's)?

---

I've no idea. Just mark all e-mails from nexon.net as spam?

never mind doesn't work