Live Support Horrible Experiance

It's 1:30AM I've been doing this for 2 and half hours... First I would crash at the queue (I was 2nd the first time). When I finally got in with a GM they failed to put me in Ban Appeal queue:

Quote:

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Originally Posted by Live Support

GM Nyurak: Greetings! How can I help?
***: Ah finally
***: had technical problems with this
GM Nyurak: Ah. Due to the large number of chat requests, you have been re-routed to me, despite my limitation to email, password, and general tech issues.
***: Oh
GM Nyurak: I can redirect you to the Ban Appeal queue.
***: Yah I need a ban appeal
***: Alright
GM Nyurak: One moment.
GM Nyurak: Greetings! How can I help?
***: I'm here again
GM Nyurak: I am terribly sorry for the delay. Let me transfer you again.
***: Alright
GM Nyurak: Greetings! How can I help?
***: Nope didn't work
GM Nyurak: Once again, my apologies. As the Live Chat support feature is still in development, it doesn't always work the way we'd like.
***: I've tried to go there and it goes idle after 10 minutes, then closes
***: Yeah I noticed
GM Nyurak: Greetings! How can I help?
***: I think your ban appeal thing is not working?
***: My ticket is ____, but it has not been looked at by the way.
GM Nyurak: It appears to be on this end, however, the GMs running that queue have to individually investigate each situation, so that can take time...
***: Yeah I understand, the problem is I disconnect after 10 mins and I'm at the end of the queue every time
GM Nyurak: Greetings! How can I help?
***: :/
GM Nyurak: Once more into the fray.
***: Maybe I should try it from here if it doesn't work again? To enter again
GM Mosasho: Need a favor? Bring me a cookie!
***: Hello
***: You handle ban appeals?
GM Mosasho: Hello. How can I help you?
***: So summed up, 3 days ago from now, I went off my computer to eat and when I came back I had been disconnected from the game at Channel 1 in Yellonde at Henesys Market map. When I tried to log in I found I had been permanently blocked for Misconduct.
***: Hello? You reviewing my case?
GM Mosasho: Hello!
***: Hello
GM Mosasho: I am sorry to hear your account is banned.
GM Mosasho: Let me transfer you a GM who can assist you with your ban issue. Please understand there might a short wait before a GM can assist you.
***: Alright, I thought you were the one but I guess it redirected to wrong place again
GM Mosasho: I believe I just fixed that issue.
GM Mosasho: Therefore I will transfer you again.
***: Great
***: Hello?
***: hmm

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Now I retried and I'm #8 in line... Seriously.

Worst. Service. Ever.

Looks like I'm not sleeping tonight

Haha, thanks for posting this. I had a good chuckle.

How do you even get to the Queue? I click it and nothing happens.

9 in line and it won't show any progress.

4 hours of this soon so I think I'm just gonna give up. I'll try again next wednesday and then quit for how many years it takes them to notice my ticket.

RIP HeIsinki