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Hello all,
At this time, we recommend against installing Windows 10 as there may be unforeseen issues which could prevent you from playing Dragon Nest.
We have already begun extensive compatibility testing and are working diligently with our development team to introduce an update for the game that works with Windows 10. However, as with any new major software update, it may not be fully supported for at least a few weeks. If you do choose to upgrade to Windows 10, please be aware that intermittent problems may occur, including your game ceasing to launch or function properly.
If you run into an issue with Windows 10, please submit a ticket at
https://support-dragonnest.nexon.net/hc/en-us and provide the following information under the Technical Support form selection:
- Date of the incident:
- Error code:
- Operating System:
- Screenshot:
Also, we would recommend that you attach a dxdiag report to your Customer Support ticket, as that would provide more detailed information to help us diagnose the issue. However, please do NOT post your dxdiag report in the forums, only in your Customer Support ticket.
To create a dxdiag report
1. Click the Windows logo on your Task Bar.
2. Type “dxdiag” (without quotes) within the text bar at the bottom, and hit "Enter" to open dxdiag.exe
3. Click on “Save All Information…” and save the file to your computer.
4. Click the “Exit” button to quit.
We will provide updates as they come along, and thank you for your understanding.
