Error code 38 on entering cash shop

[SaptaZapta]

Describe the problem. Be as specific as possible!:

Every time I try to enter cash shop on one of my characters, the MapleStory client exits and the message "Error code: 38" appears on the screen. eTracer pops up but fails trying to send its report to Nexon. This is on a computer running Windows XP Home Edition.

On another computer, running Windows XP Pro, the client closes but the message and eTracer do not appear. Instead, I must terminate MapleStory.exe from the Task Manager.

Other characters on the same account can enter cash shop just fine, on both computers.
This character used to be able to do so too, until about 23 hours ago.

[Kaasoljoyyx]

Me and a friend are having the same problem. The only reasoning that I thought of that makes sense is we tried to enter the cash shop when the sales switched, so "we're stuck in limbo". iirc, error 38 is EOF [end of file] meaning we're stuck in a coding error and need a server check to fix us.

[SlayerZach]

I got this on my paladin earlier. I just switched to a different character and it worked fine. Although the error might be a chance of happening, since I didn't get the error at all yesterday.

[SolicShooter]

Create another character if you want to take advantage of the sales by transferring through cash shop after the next s/c?

[SaptaZapta]

unless they put inventory expansions on sale...

But what is really bothering me is not the sale, it's that I can't get a 2x card so I can 4x on this weekend's 2x exp events.

[Dark Link]

Me and a friend are having the same problem. The only reasoning that I thought of that makes sense is we tried to enter the cash shop when the sales switched, so "we're stuck in limbo". iirc, error 38 is EOF [end of file] meaning we're stuck in a coding error and need a server check to fix us.

I can understand being "Stuck in limbo", but when I got this error, I just restarted Maple and logged back on my Pally.
Honestly, it's the first time I've gotten it since the BF sales started and my sister and I have always entered the CS the second the hour hit for the sales change.
I probably just got unlucky or something.

[Kaasoljoyyx]

I can understand being "Stuck in limbo", but when I got this error, I just restarted Maple and logged back on my Pally.
Honestly, it's the first time I've gotten it since the BF sales started and my sister and I have always entered the CS the second the hour hit for the sales change.
I probably just got unlucky or something.

Yea, i can log back on just fine. I just can't enter CS without DCing. I'm assuming it stored data or something from when we last entered, and since that part "is in limbo" and doesn't exist, it gives us error 38 [end of file]

For non-programmers, a way to understand EOF is basically when the code ends. In a game like this, the game technically never ends, as the coding is supposed to loop back to something else.

[Netto]

Describe the problem. Be as specific as possible!:

Every time I try to enter cash shop on one of my characters, the MapleStory client exits and the message "Error code: 38" appears on the screen. eTracer pops up but fails trying to send its report to Nexon. This is on a computer running Windows XP Home Edition.

On another computer, running Windows XP Pro, the client closes but the message and eTracer do not appear. Instead, I must terminate MapleStory.exe from the Task Manager.

Other characters on the same account can enter cash shop just fine, on both computers.
This character used to be able to do so too, until about 23 hours ago.





Exact same problem for me, except I'm running Win7 - Home.

[Dark Link]

Alright, I get it now. I can't get back into the CS on my Pally now without EoFing to desktop. Now it makes sense as to why a SC is the only way to fix us. Good thing there isn't anything major going on lol

[SlayerZach]

To update on my previous post: My Paladin can no longer enter CS without getting that error. It's a good thing I can do it on my alternate characters. =x

My OS is Windows 7 Home Premium 64-bit if y'all are wondering.

[rualyn]

This error seems to be attached to the mains of the account. Same problem is happening to me. But only the mains of two of my accts is having that issue. My partner Jay (Pendal) is having the same problem with his main. He did a test and switched his main on Nexon's website just to see what it would do but hasn't had a chance (at work) to see if it worked.

I'm on windows 7 and he's on Vista

[CarrionCrow]

This error seems to be attached to the mains of the account. Same problem is happening to me. But only the mains of two of my accts is having that issue. My partner Jay (Pendal) is having the same problem with his main. He did a test and switched his main on Nexon's website just to see what it would do but hasn't had a chance (at work) to see if it worked.

I'm on windows 7 and he's on Vista

Tried this, did not work. My main is the glitched one, and the same goes for my wife.

[Throes]

Me and a friend are having the same problem. The only reasoning that I thought of that makes sense is we tried to enter the cash shop when the sales switched, so "we're stuck in limbo". iirc, error 38 is EOF [end of file] meaning we're stuck in a coding error and need a server check to fix us.

I started getting this error on my main yesterday during the sales too, and this explanation would definitely make sense considering I was waiting on Black Friday sales.

I can log into the Cash Shop just fine on any other character on my account.

[Chilly]

Go ahead and add me to the list of Error Code 38ers, suddenly appeared as of the first BF sale.

[SaptaZapta]

This error seems to be attached to the mains of the account. Same problem is happening to me. But only the mains of two of my accts is having that issue. My partner Jay (Pendal) is having the same problem with his main. He did a test and switched his main on Nexon's website just to see what it would do but hasn't had a chance (at work) to see if it worked.

I'm on windows 7 and he's on Vista

I don't have a main set on Nexon's website.

The reason it's associated with mains seems simple enough, if it's the sales causing it. Naturally everyone does the Black Friday sale on their main, if they can.

[Retalion]

I've had this problem as well, and I run XP Pro, if that matters. For me, it happened when I dc'd (alt-tabbed, net crashed, alt-tabbed back in) and tried entering cash shop, and it didnt work afterwards.

[Stereo]

This error seems to be attached to the mains of the account. Same problem is happening to me. But only the mains of two of my accts is having that issue. My partner Jay (Pendal) is having the same problem with his main. He did a test and switched his main on Nexon's website just to see what it would do but hasn't had a chance (at work) to see if it worked.

I'm on windows 7 and he's on Vista

My main isn't (never has been) the character on the MS website, but it's the one that can't get into the cash shop. I viewed the sales on Friday, only bought one of the 20% off permanent items though (nothing on sale), and I assume that's what's causing the issue now.


eTracer won't send reports containing double quotes (") either, lol.

[Retalion]

I would like to add that I just got the 38 error on my sister's hermit, which hasnt logged on at all the past few weeks.

[SolicShooter]

Got fixed for me in todays cs maintenance.

[SaptaZapta]

Got fixed for me as well, but reappeared after a few hours.

[Arcana]

Still failed at entering CS today, even after the 8 hours SC...so sad

[CrazyNomad]

my cs still glitched after 2 patchs... :f3:

[PaulMaple]

Getting same error, dam only can enter with mules same account wft!!! somebody knows what to do to solve this???

[SaptaZapta]

my cs still glitched after 2 patchs... :f3:

Same here.

My ticket got closed with this helpful response:



We appreciate you reporting this information. I have forwarded this information and the issue is currently pending investigation. We ask that you please be patient while we look into the possible causes and solutions to this issue.

Thank you and your patience is treasured.

Sincerely,

GM Enskel
Nexon America Inc.


It's getting really bothersome, as my auto-hp pouch expired and I don't like training (or bossing) without one.

[CrazyNomad]

@ SaptaZapta: my first ticket, the same Gm replied the same thing as you, my second ticket, they closed with this reply:

This ticket has been closed by a GM. See below for more details.


As there will soon be a new version of MapleStory released tomorrow that may resolve this issue for you, we ask that you completely remove the current MapleStory client from your computer. Once it has been completely uninstalled, please download the new client and attempt to play once again. The new client will be available sometime tomorrow, and we ask that you keep an eye on the website for its release.

Should you run into any errors with the new client, please submit a new ticket detailing the following:

What operating system are you using (Windows XP, Windows Vista, etc)?
What type of video/graphics card are you currently using on your computer?
Have you tried to uninstall the game then reinstall it?
Is our game on your firewall/anti-virus safe list?
Exact error message that you received (if applicable)
Please describe in your own words, the issue you are experiencing.

Please make sure to include screenshots of any error messages that you may have received by uploading the images to a trusted image hosting site and then providing the links to the images in your ticket. You can submit this information in a new ticket.

We apologize if the new version does not fix your issue, and we sincerely appreciate your patience.

Sincerely,

GM Rynohat
Nexon America, Inc.

Now i have another ticket open, no reply yet

EDIT: i did uninstall maple and reinstall using the client installer .93, didnt work on my 3 computers (2 with win7, 1 with winxP)

[SaptaZapta]

I doubt any of those things are relevant, since this one character d/cs on *every* computer I've tried, while other characters, even on the same account, work just fine on every computer.

I guess this response they gave you is their standard "We have no bleeping idea what's causing that malfunction. Try turning off and on and slapping it a bit, maybe that'll jiggle it to work". Very encouraging.

[PaulMaple]

Looool sapta, the fact is not funny coz as u said some items in cs are necessary for play, why they dont understand that!!!

[Arcana]

I logged another ticket, got response "this issue should have been solved in the recent system maintenance", by "the recent system maintenance" it means the cash shop maintenance on 30th Nov, and it's not fixed even after big bang patch........it's been 3 weeks now!

[Darkfaith]

When i log into the CS the screen turns black and nothing is going on...

[CrazyNomad]

I doubt any of those things are relevant, since this one character d/cs on *every* computer I've tried, while other characters, even on the same account, work just fine on every computer.

I guess this response they gave you is their standard "We have no bleeping idea what's causing that malfunction. Try turning off and on and slapping it a bit, maybe that'll jiggle it to work". Very encouraging.

yeah i know that, i bet they dont even know what they did with their database... waiting for today's SC to check if it will get auto-fixed somehow.

[Kaasoljoyyx]

yeah i know that, i bet they dont even know what they did with their database... waiting for today's SC to check if it will get auto-fixed somehow.

Nope T_T

[yellowcircle]

My main started getting this error as well right after the BB patch. I know it was working fine just the night before the patch because I remember myself checking the CS the last time before I log off. I just tried logging to my secondary character in the same account and it's working fine T__T

Edit:
Don't think it's relevant, but I'm running on Win7 Professional 64-bit.

[CrazyNomad]

Nope T_T

yep, still glitched

[Arcana]

still no working....
submitted another ticket today, let's just hope that they will notice this, comon people, let's all submit tickets~

[DamyouAL]

I get that 2

[Frozenpath]

i'm tired of thie error 38 they should fix that, its been 3 weeks now

[SolicShooter]

i'm tired of thie error 38 they should fix that, its been 3 weeks now

I agree completely, during this time I just let my safety charms and auto pot to go to waste in the cash shop. Nexon has closed my first ticket with what looks like an auto-response and has yet to respond to my second one which was filed over a week ago. This is really starting to bother me because nexon is limiting what I could do before with big bang. Almost all bosses are glitched or are no challenge anymore and when I want to train at the only place that's actually decent (ToT), then I might get killed because I've lag issues, no more auto pot and safety charms.

[SaptaZapta]

Similar situation here.
My auto-pot has expired. I have one safety charm on me, and when that goes, I stop what little "training" I do now (the 999 ToT quests).
Already had to outsmart the Sorcerer (who kills you with a potion) in order to avoid losing my charm.
Nexon closed my first ticket with "thank you for reporting this" and my second is untouched for over a week.
I can't get Karma to sell scar/targa helms, and Zak is glitched but even if they fix him I can't sell the helms I loot. I'd be running just for exp.
I still have my pet and its loot gear, but I can't transfer them to my APQ mule so have to manually loot there (glad they fixed APQ tho). I live 10,000 miles from Nexon so my loot speed is about 1 item per second. Fun.
Kinda sad how one can't really play without access to cash shop anymore...

I wonder whether we'll be able to enter cash shop for the White Winter Sale, if they hold one. (Extraction seems to hint at one).
I wonder whether I'll be able to revive my pet when it dries up on the 28th.
I wonder why I'm even still playing this game...

[Kaasoljoyyx]

I think I found a problem related to the situation, it applies to both of my characters that are stuck and doesn't apply to a few characters I tested that are okay.

Normally when you go over your EXP bar or your name, you can see your current exp/total exp + your id, channel respectively. On glitched characters, nothing pops up.

Does it apply to anyone else? Anyone can find some insight into this?

[Netto]

I think I found a problem related to the situation, it applies to both of my characters that are stuck and doesn't apply to a few characters I tested that are okay.

Normally when you go over your EXP bar or your name, you can see your current exp/total exp + your id, channel respectively. On glitched characters, nothing pops up.

Does it apply to anyone else? Anyone can find some insight into this?

I see mine just fine. Might be a different related issue.

[CrazyNomad]

I think I found a problem related to the situation, it applies to both of my characters that are stuck and doesn't apply to a few characters I tested that are okay.

Normally when you go over your EXP bar or your name, you can see your current exp/total exp + your id, channel respectively. On glitched characters, nothing pops up.

Does it apply to anyone else? Anyone can find some insight into this?

hmm i think it happens to me.

when i leave my mouse over my char's name, it appear NULL instead of server/ch.
i will check when im home.

[SaptaZapta]

I see my info just fine when I hover.

As for NULL, you get that instead of account name when you're logged in from web server. I don't know when you get NULL for server-ch though.

[PeePeeAyeDeeKay]

Mines normal, current/total EXP and ID/channel/character name show up normally. Yet, I'm still getting the dc issue for Cash Shop

[CrazyNomad]

I see my info just fine when I hover.

As for NULL, you get that instead of account name when you're logged in from web server. I don't know when you get NULL for server-ch though.

nvm, i get NULL/CH/my ign.

so i guess its normal for me.

edit:

Gm closed my ticket again.........


This ticket has been closed by a GM. See below for more details.


We appreciate you taking the time to inform us of this matter. We will be investigating your report for any possible issues. Please check our website www.nexon.net for posts regarding any issues found.

Thank you and have a great day.

Sincerely,

GM Rynohat
Nexon America, Inc.


fking useless.

[CrazyNomad]

GM nxHadza just posted on nexon forum:


This issue turned out to be a stumper for our programmers. In our test environment we tested this many times and were not able to reproduce it. But we know it's happening by all the reports we have received from users. Let me assure you that this is a top priority task and we are actively working on finding the cause of this.

http://forum.nexon.net/MapleStory/forums/thread/6373517.aspx
i guess we will have to wait a while for it to get fixed

[Netto]

GM nxHadza just posted on nexon forum:



http://forum.nexon.net/MapleStory/forums/thread/6373517.aspx
i guess we will have to wait a while for it to get fixed

That...breaks my heart... :f4:

Not being able to buy cubes and not being able to buy 2x drop when I seriously need it.

One helpful/temporary fix? RELEASED CASH SHOP TRADING ROOM!
(that does work for things like 2x cards and karma right?)

[SaptaZapta]

Damn incompetents.

But the cash shop maintenance on Nov 30th cured it, albeit only for a few hours. And I was able to send some eTracer reports too. Nothing gives them a clue?

Damn.

So now that the community (in the person of Locked?) has figured out a way I can Zakum, I still can't get Karma to sell the helms I loot?

And yeah, cash shop trading room, now! Or, you know what, at least let us put cash shop items in the regular storage, so I can buy karma on my mule and transfer it to my main?

Edit: oh goody, second ticket closed with the same ever-helpful answer as the first:


We appreciate you reporting this information. I will forward this information to the proper development department to look into this for any possible issues. You may also like to try our new Bug/Glitch forum to report any bugs you find or find out about known issues. Please keep an eye on the website as any update and/or changes will be posted there.

Thank you and your patience is treasured.

Sincerely,

GM Aanythe

(Mind you, inside the ticket I wrote it's a follow-up to a ticket that got this form response. Didn't stop them from giving the same form response again. God, how I hate those <censored> robots and the <censored> greedy bastards that hire them.)

[SolicShooter]

Just great :hothead:. This glitch isn't listed in the patch notes. We can all still hope though :f4:.

[SaptaZapta]

Can't really hope after what NxHazda wrote... "stumper for our programmers" "not able to reproduce"... jeez...
I'm sure at least one of the people with the problem lives in the LA area. Have them go to Nexon offices and log in on a machine with a debug client version, and go in cash shop.
(Or do it yourselves, surely Nexon has ways of logging on our accounts?)

[Jamie_Kurosawa]

In short... "We pineappled up and we are clueless morons..."

Well come January any leveling, boss hunting, etc. I could possibly do will go out the window unless this issue is fixed... no pet means no bossing or training because my attention can't be focused on attacking and healing at the same time. Plus I have a item or two I'd like to try and get out of the Cash Shop for my main character...

[SunnySis]

That is what i would suggest, if it is going to help you fix this issue, log into my account.

[Jamie_Kurosawa]

Oh wait... here's an idea...

Maybe the Nexon developers should stop using a DEBUG version and use the RTM version... dunderheads!!!

[OB3LISK]

My char got glitched today, and what a shock to find out my auto Hp pot died overnight. How wonderful. Maybe it has something to do with expiring items. I could sure as hell go into CS before today.

[Combattente]

http://forum.nexon.net/MapleStory/forums/thread/6373517.aspx
i guess we will have to wait a while for it to get fixed

F'UCK NO

I thought that's what eTracer is for.. allowing developers to reproduce the bugs more easily.

Geez..

[Jamie_Kurosawa]

I'm betting it has something to do with the fact people have Permanent Items... don't know why...

[SaptaZapta]

@Obelisk: My Hero had this glitch for at least a week before the auto-hp pouch expired.

@Jamie: Both my Hero and my Bishop have perma transparent hats. The Hero is blocked from cash shop, the Bishop is not.

It could be something we have in inventory, or some aspect of inventory (expanded slots?), but apparently it's not trivial.
It also seems to afflict high levels more than low, but that may be due to something high levels tend to be carrying around (charms?)

But seriously, eTracer told me at least twice that it succeeded in sending them its log file. Maybe it needs to start taking full crash dumps instead of just logs?

[Netto]

@Obelisk: My Hero had this glitch for at least a week before the auto-hp pouch expired.

@Jamie: Both my Hero and my Bishop have perma transparent hats. The Hero is blocked from cash shop, the Bishop is not.

It could be something we have in inventory, or some aspect of inventory (expanded slots?), but apparently it's not trivial.
It also seems to afflict high levels more than low, but that may be due to something high levels tend to be carrying around (charms?)

But seriously, eTracer told me at least twice that it succeeded in sending them its log file. Maybe it needs to start taking full crash dumps instead of just logs?

I have no charms. Haven't had them in months. Approximately 8. As for expanded slots, I have them.

[Combattente]

Error 38: still there and kickin'.

F'uck that.

[SolicShooter]

Still here too!! FML NEXT TIME EXTEND FOR THIS INSTEAD OF A NEW SERVER NOONE CARES ABOUT NEXON! ;~;

[SlayerZach]

It.. came back for me. Lolwat.

[SaptaZapta]

I'm sure it comes as no surprise to anyone that I'm still getting this error, after the patch.
Sent them a new eTracer log, for all the good it will do. (It actually said "completed" rather than "failed!!". No idea why sometimes it does work.)

[CrazyNomad]

still having this error, and like 20 people from my bl is having this error too..

goddam :f7:

[iamflip]

...ahh that error still in place, huh? :/ My gf has been having that too.

I can say this much. The error code occurs entirely for that account, regardless of whatever computer you uses. We've already tested the possibility that it could be compatibility issues or something that could have been interfering with Maple, and that was proven to be false. And only her main is having this issue, not her other chars.

...but I'm sure you guys already know that. xd

[Frozenpath]

yeah it's still around i try everything to fix it, i used 4 different computers and nothing work, i used a 32 bit and 64 bits, i tried using that dell packet still nothing i tried switching to windows xp pack 2. i even change my main char
redownload maplestory...this is not a problem on the players side, but on server or coding most likely to do with some perm items. and the hard part is i don't think we can drop said items. and also i'm sure that nexon has a solution that is costly to them so you know that will be a problem for them.

[Pixie]

Heard people talking about it & apparently it works. I don't have this issue, so I can't test it out. But eh, worth a try?

Possible solution? Empty your inventory. Even if you already have space in each of the tabs, still make a little more room in all of them (more than one slot in each tab).

Not sure if its a certain type of item or what tab in your inventory is causing this, but some people have tried it. Then there were smega's about clients crashing because cash shop can't handle loading all the items in your inventory. Blah blah blah, someone want to test this out?

[SaptaZapta]

Hmm... actually I can enter cash shop just fine on my ore mule that has full inventory in all tabs.
However, it doesn't have expanded Equip or Use inventories. Maybe the problem is with having more than X items in one of those tabs.

Edit: tried it on my main. Removed everything that isn't untradeable from Equip inventory, made 24 spaces in Use, lots of space in Etc, a few empty Setup slots, almost nothing in Cash. Still error 38.

[CrazyNomad]

i got mine to work after cleaning ALL my inventory, i dropped half of my medal(had 28 in inventory), dropped all my untradeable and useless stuff (maple hat, maple gage, some etc item quests, agent suit, etc) emptyed my USE slots, xfered all my chars to another mule, cleaned my ETC, and only had the nx clothes on my equips and a few of other items (like my reverse glove/sword, some medals) and i could go in cs.

transfered 1 item back to equips slots, and started to get dced again, transfered this said item back to my mule, could get in cs just fine.

I just know, i can go in cs if i have nothing on my char, if i ever get 1 pot, or any item that is tradable, i dc lol.

[SaptaZapta]

Thanks, CrazyNomad.
I'm not going to do that. I don't need cash shop that bad. I hope your experience helps Nexon find their problem, but... obviously all characters that can go in CS don't have empty inventories. So it's still something unique to our characters.
Let's try some stats. How many slots overall do you guys have in your inventories? I will begin:
Equip: 68
Use: 80
Etc: 72
Set-Up: 28

[Overkill]

24 equips
27 use
16 etc.
19 set-up
6 cash items
93 items d/cs me, 92 doesn't

[CrazyNomad]

i have maxed use/equips: (96 slots)

52 set up slots.

80 etc slots.

i had to use 3 mule to xfer all my equips/pots/etc/chairs, and my storage is maxed (40 slots)

EDIT: @ overkill.

i forgot to count how many items i have in inventory when i dont dc. i should do it next time i go in cs

[SaptaZapta]

@overkill: how many slots total do you have, used and unused?

[Combattente]

One thing I'll never do even if it fixes the CS error is dropping my untradeable equip stuff. I'm kind of a collector. Anyways, yeah, I have expanded slots too.

Equip: 84
Use: 44
Etc: 56
Set-up: 32

I tried transferring all my tradeable equips and etc but that didn't work. =[

[Overkill]

@overkill: how many slots total do you have, used and unused?

28 total equip slots
36 total use
28 total etc
24 total set-up
96 total cash

[Kaasoljoyyx]

i got mine to work after cleaning ALL my inventory, i dropped half of my medal(had 28 in inventory), dropped all my untradeable and useless stuff (maple hat, maple gage, some etc item quests, agent suit, etc) emptyed my USE slots, xfered all my chars to another mule, cleaned my ETC, and only had the nx clothes on my equips and a few of other items (like my reverse glove/sword, some medals) and i could go in cs.

transfered 1 item back to equips slots, and started to get dced again, transfered this said item back to my mule, could get in cs just fine.

I just know, i can go in cs if i have nothing on my char, if i ever get 1 pot, or any item that is tradable, i dc lol.

What was the 1 item? Be specific like enhanced, potential, etc

Was it only that one item or was it different items?

It can help nexon pin-point the problem.

Did you try it repeatedly to show it wasn't a fluke?

[CrazyNomad]

What was the 1 item? Be specific like enhanced, potential, etc

Was it only that one item or was it different items?

It can help nexon pin-point the problem.

Did you try it repeatedly to show it wasn't a fluke?

it was my spectrum goggles, i put it back in storage, didnt dc, then i take my top back from storage, started dcing again.

I think its something to do with how many items you can hold when you go in cash shop.

[Stereo]

My NL gets in fine with 123 items (25 equip, 49 use, 27 etc, 20 setup, 2 cash) <- 3 slots free in equip/use, 1 slot etc., 4 slots set-up
Paladin's also fine with 147 (40 equip, 36 use, 40 etc, 27 set-up, 4 cash) <- no slots free in equip/use/etc, 1 in set-up

http://img819.imageshack.us/img819/6623/ooohinv.jpg
^ lets me in Cash Shop fine. Maybe this'll help you figure out what you've got and I don't.

[happylight]

OMG Thanks for figuring this out. I couldn't go into CS for like a month and now I finally can.

My magic number seems to be 86 items.

When I have
22 equip
14 use
17 etc
20 setup
13 cash
86 total
I can go in CS.

I tried getting one more equip I DC, one more use I DC, one more etc, one more setup, one more cash all result in DC.

I tried a bunch of different items as well. It doesn't seem to be a problem with any one item, just the number of items you got.

Edit: I didn't count the stuff I have equipped on the character, of which there are 35.

[Frozenpath]

well this is going to be a problem for me, because i have max etc, equip, use the only thing that is not max is setup,,,,and to make it worst all my mules are full, so there's no way i can xfer. i'm also like a collector so i need m y items i can't drop

[XxSilencer]

49 total items and Cash Shop still DC's me. >_>

http://i126.photobucket.com/albums/p87/Socrates01/untitled-23.jpg

[SaptaZapta]

49 total items and Cash Shop still DC's me. >_>

Try moving them to the first slots? (Use the "slot merger" button, the little up arrow to the right of your meso balance)

[XxSilencer]

Is that what everyone else is doing?

[Kubi]

I've got to thank you CrazyNomad for this sorta thing. Having to drop most of your untradeables just to mess around with the cash shop glitch. Wonder what they would do to compensate for this thing.

But it seems with this method, we're able to enter the cash shop just fine. But it's such a hassle trying to clear out and make room just to enter the CS. So my number of items that I'm able to go in with is 23. Anymore, and I disconnect. It seems to me, the items also applies to the equipment on your character itself. It worked with unequipping and chucking them in the storage too...

[Kaasoljoyyx]

For the people that have gotten it to work is it

X = your magic number

Is it

current > X --> DC

or is it current = X --> NO DC

i.e. what if you have less than the magic #

@ guy above: are you saying any equipment on your character adds to the "current" ? And taking an item off and putting it into storage is the same as putting an item in your inventory to storage directly?

[Kubi]

It seems that way to me. When I was able to enter the CS, I bought some stuff. Basically, I substitued the bought CS items with the equipment on the character for space. That worked for me. I messed around with that, putting stuff into your inventory with bought CS items, then re-enter that also crashes me... o.o

[Kaasoljoyyx]

So CS items + equip items contribute to this magic number? Even say a trans hat + a zhelm that you wear counts as a +2?

And L>answer to my first question, about going under the magic number

[Kubi]

I only chucked the items that I were able to move around into the storage. CS items seems to be accounted for. But yeah, I bought 4 items from the CS, then I unequiped 4 items from my character and placed them in the storage.

The magic number also seems different from everyone. I think it's due to the people that bought inventory expansions (probably depending how many slots expanded) which makes it variable a bit. I could be wrong.

[Kaasoljoyyx]

Yes, but say your magic number is 100. If you have 99, can you still go into CS or no. 98 yes or no. Etc...

[SunnySis]

for those of us with expanded inv. i think there may be something to do with which slots the stuff is in. i wonder if moving all the stuff to the front of your inv would help once you empty it. Like in the SS of XXsilencer he has the gelt almost at the end. Maybe stacking it at the begininng would fix it.

[XxSilencer]

for those of us with expanded inv. i think there may be something to do with which slots the stuff is in. i wonder if moving all the stuff to the front of your inv would help once you empty it. Like in the SS of XXsilencer he has the gelt almost at the end. Maybe stacking it at the begininng would fix it.

Maybe I'll try it later, as much as I want my CS back it takes a while to xfer everything off.

Tried it this time and took off all equips and CS and did the same thing organizing it to the front and still nothing works. Oh well...

[happylight]

Anything less than or equal to my magic number (86 not including equipped stuff, 121 including) doesn't DC me. Anything more it does.

[Jamie_Kurosawa]

I'm not dropping anything. I have several backup items just in case the unthinkable happens with certain scrolls. I forgot what all I have too.

Certain stuff maybe I can...

[Tr0jan]

I moved a lot of my items away, and its working now ;o

[iamflip]

My gf managed to fix her problem. It's definitely inventory related.

She threw out some of her equips (and a few untradable ones she didn't need) and reorganized everything, and she managed to get back in.

[Kaasoljoyyx]

My gf managed to fix her problem. It's definitely inventory related.

She threw out some of her equips (and a few untradable ones she didn't need) and reorganized everything, and she managed to get back in.

Did things have to be reorganized?

[Combattente]

Nice find folks! It will be reported and we'll look into a permanent fix.

http://forum.nexon.net/MapleStory/forums/post/6452187.aspx

Good to know they read the forums.

Let's hope for an emergency patch ASAP.

Even if I doubt there will be one.

[SunnySis]

http://forum.nexon.net/MapleStory/forums/post/6452187.aspx

Good to know they read the forums.

Let's hope for an emergency patch ASAP.

Even if I doubt there will be one.

WOW you should link her to here again, she talked to you directly... I bet the xgrantwallx had to forward a link to her. does not matter, the point is that there is now HOPE. THANK YOU EVERYONE who helped work on a solution for this problem. I have my use, etc, and equip fully expanded so its no wonder i am fked. I suspect they over wrote some of the updated coding for the cash shop when they changed the way the black friday sale works.

[XxSilencer]

It's working for everyone except me! T_T

[Stereo]

I do think it's hilarious that the only way to actually contact the dev team is to post on the Nexon forums until -Hime- notices.

I mean, they have a ticket system, but yeah.

[SunnySis]

It's working for everyone except me! T_T

I am wondering if the more expanded your inv is the less things you can have in your inv. Like if you are not expanded at all, you can be full, but if you are fully expanded you can only have like 18 things. Would make sense that the total information sent would be larger since it also has to report the slots avalible but empty.

This would explain why there are different "magic numbers" for people as Sterio was asking about. Magic number i expect is something like 114 - # of total slots = your magic number. so if maxed inv = 96 then you can only have 18 items. (the 114 was just a guess to demonstrate my hypothosis)

[SolicShooter]

I am wondering if the more expanded your inv is the less things you can have in your inv. Like if you are not expanded at all, you can be full, but if you are fully expanded you can only have like 18 things. Would make sense that the total information sent would be larger since it also has to report the slots avalible but empty.

This would explain why there are different "magic numbers" for people as Sterio was asking about. Magic number i expect is something like 114 - # of total slots = your magic number. so if maxed inv = 96 then you can only have 18 items. (the 114 was just a guess to demonstrate my hypothosis)

This could also be because you get extra slot rows during certain job advancements. This would also explain the fact that only 'high levels' get this issue.

[XxSilencer]

I have now once again tried everything that is being talked about on both here and the Nexon forum and in the end even though I've ended up dropping 8 untradable equips I have 22 equips and there's nothing more that I can do. And on another note the issue seems to only reside with your equip tab, many people within my alliance only touch their equip tab and the KEEP CS items EQUIIPED including the mount and if they have under 10 items the CS works for them, one of them is 200 as well.

[Netto]

Sucks for me and my 40 pets :f7:

EDIT: HOLY HELL! ALL I HAD TO DO WAS TRANSFER ANYTHING TRADEABLE AND IT WORKS! WOOHOO!!

[CrazyNomad]

Sucks for me and my 40 pets :f7:

EDIT: HOLY HELL! ALL I HAD TO DO WAS TRANSFER ANYTHING TRADEABLE AND IT WORKS! WOOHOO!!

yeah, i transfer all my tradable stuff, and cs works...

[Jamie_Kurosawa]

255 items total allowed in the CS from what they've calculated up... The Cash Shop being coded with an 8-bit address...

*face palm*

And this is why you code things with a 32-bit or 64-bit address just in case. 255 = 0xFFFFFFFF...

Yoda mode @ Nexon developers:

THIS is why you fail. You're own coding you do not know. Mmmmmm...

I did this same thing... and still crashed out. I'ma just wait for a fix...

[SaptaZapta]

Thing is, I could enter cash shop just fine with a bazillion items in my inventory, before the Black Friday sale.
I'm sure the rest of you could, too. Or before whenever this glitch attacked you.
So it's not a simple "can only have 255 items due to item count being a byte" because then it would have started afflicting everyone in the game at the same time (probably after a patch).
There has to be something else that puts you in "bad inventory" mode, and it's only in that mode that your item count is restricted.

[Jamie_Kurosawa]

I know Maple has a few registry settings but I don't think they'd have anything to do with the game crashing in the CS...

[lingteresa]

I dropped all the things that I can drop. Transfer out everything that can be transfer. still doesn't work for me.

I dont want to drop anymore of the untrabable items that I collected over the years. I'm just glad that it happened on an account that's already reach lv 200 and basically has no use to me. (although I do still want to gach for the chairs that's untrabable >.<)

I'm just gonna wait until they fix this problem and if not then o well.

[Stereo]

255 items total allowed in the CS from what they've calculated up... The Cash Shop being coded with an 8-bit address...

*face palm*

And this is why you code things with a 32-bit or 64-bit address just in case. 255 = 0xFFFFFFFF...

Yoda mode @ Nexon developers:

THIS is why you fail. You're own coding you do not know. Mmmmmm...

I did this same thing... and still crashed out. I'ma just wait for a fix...

0xFFFFFFFF is not 255, it's -1. 255 is 0xFF and only unsigned. Where MS uses signed ints most of the time the actual limit is likely 127.

But obviously the limit varies by character so it's something else being a problem.

[MissingLink]

0xFFFFFFFF is not 255, it's -2.14 billion. 255 is 0xFF and only unsigned. Where MS uses signed ints most of the time the actual limit is likely 127.

But obviously the limit varies by character so it's something else being a problem.

Sorry to be picky, but
0xFFFFFFFF is -1
0x80000000 is -whatever billion

[Thorr]

Sorry to be picky, but
0xFFFFFFFF is -1
0x80000000 is -whatever billion

Umm... Not necessarily.

Every F is equal to 1111 in binary. The first bit is the Sign bit, the following bits are the Value. if this was simple 4 bit signed number, then F (1111) would be -7. 0111 would be 7.

Any HEX represented number with the first digit greater than 8 would be negative. (Assuming the first bit is the sign, which varies by system.)

0x00000001 = 1
0x80000001 = -1

But again, it can vary widely by processor system. Some systems use the first bit as 0 for negative and 1 for positive numbers, in which case

0x00000001 = -1
0x80000001 = 1

The numbers you are quoting look to be One's Complement versions. In which case an all F number would be 0. But it's silly to nitpick when you are only half right.

[Stereo]

Sorry to be picky, but
0xFFFFFFFF is -1
0x80000000 is -whatever billion

Lol, my bad. MS should use two's complement and it is -1 (chosen for convenience of adding/subtracting negatives).

[SaptaZapta]

Umm... Not necessarily.

Every F is equal to 1111 in binary. The first bit is the Sign bit, the following bits are the Value. if this was simple 4 bit signed number, then F (1111) would be -7. 0111 would be 7.

Any HEX represented number with the first digit greater than 8 would be negative. (Assuming the first bit is the sign, which varies by system.)

0x00000001 = 1
0x80000001 = -1

But again, it can vary widely by processor system. Some systems use the first bit as 0 for negative and 1 for positive numbers, in which case

0x00000001 = -1
0x80000001 = 1

The numbers you are quoting look to be One's Complement versions. In which case an all F number would be 0. But it's silly to nitpick when you are only half right.

MS runs on windows, which has only ever run on processors using two's complement. 0xFFFFFFFF is either -1 or max int (32 bit, ~2b), depending on whether it's viewed as signed or unsigned.
Trying to argue that there are different systems and MS might be using one's complement or sign+magnitude, is as ridiculous as suggesting it might be using EBCDIC for text, or maybe CDC's 6-bit system (whose name I forget).

Anyway, this is irrelevant to the current bug, for reasons mentioned before.

[Jamie_Kurosawa]

I don't know why I just had this thought come to mind, but... what if this Cash Shop bug is something more serious such as the way MapleStory is coded and the limitations of the 32-bit game engine's calculation methods.

[Combattente]

Credits to Saver / Althena of Yellonde:

-Hime- and Nexon Employees/Programmers, please take a minute or an hour to read this post to try to understand it and enjoy getting your fellow maplers back into the Cash shop without the Error 38 with all this logical and useful data if you havn't figured anything out yet. Starting credits goes to whoever suggested that lowering items in your inventory space worked. This is my 12 hours+ mind-numbing report.










This is my testings with going into Cash shop and finding out what caused the DC by multiple accesses into Cash Shop and multiple DCing with results.


Starting out the testing on my character
-----------------------------------------------------------------------------------------------

Notation: Example: 48+04+12+10+17 = OK

48 = Equips in equip tab (naked character, but doesn't matter), including CS equips.
+
04 = How many USE slots are taken up.
+
12 = How many ETC slots are taken up.
+
10 = How many Set-up slots are taken up.
+
17 = How many cash shop slots are taken up in the cash shop tab.
= OK = I made it into Cash shop
= DC = I dced when trying to get into cash shop with error 38
= DC Blackout = The whole screen turned black when I tried to get into Cash shop. Didn't dc, didn't get in. Just all black. This is the TIP of the dc problem. VERY critical cases.


48+04+12+10+17 = OK
48+05+12+10+17 = OK
48+06+12+10+17 = DC Blackout
48+14+12+10+17 = DC

47+06+12+10+17 = OK -> Overall_1 CS equip to CashShop storage
47+07+12+10+17 = OK
47+08+12+10+17 = OK
47+09+12+10+17 = OK
47+10+12+10+17 = OK
47+11+12+10+17 = DC

46+10+12+10+17 = OK -> Overall_2 CS Equip to CashShop storage.
46+11+12+10+17 = OK
46+12+12+10+17 = OK
43+12+12+10+17 = OK -> Hat_1, Earring_1, and Cape_1 CS Equips to CashShop storage.
...
...
43+29+12+10+17 = OK
43+30+12+10+17 = DC -> Work backwards, bringing CS items back 1 at a time to test.

44+29+12+10+17 -> Took Hat_1 from CS to equip slot.
44+24+12+10+17 = OK
44+25+12+10+17 = DC

45+24+12+10+17 -> Took Earring_1 from Cs to equip slot.
45+19+12+10+17 = OK
45+20+12+10+17 = DC Blackout

46+19+12+10+17 -> Took Cape_1 from CS to equip slot.
46+14+12+10+17 = OK
46+15+12+10+17 = OK -> Note, this was minus 4 to USE, which other tests dced with error 38 after.
46+16+12+10+17 = DC

Move on for clearer results.









Organized
-------------------------------------------------------------------------------------------

Notation: Example: 48+04+12+10+17 = OK

48 = Equips in equip tab (naked character, but doesn't matter), including CS equips.
+
04 = How many USE slots are taken up.
+
12 = How many ETC slots are taken up.
+
10 = How many Set-up slots are taken up.
+
17 = How many cash shop slots are taken up in the cash shop tab.
= OK = I made it into Cash shop
= DC = I dced when trying to get into cash shop with error 38
= DC Blackout = The whole screen turned black when I tried to get into Cash shop. Didn't dc, didn't get in. Just all black. This is the TIP of the dc problem. VERY critical cases.



48+04+12+10+17 = OK
48+05+12+10+17 = OK
48+06+12+10+17 = DC Blackout

47+06+12+10+17 = OK -> Overall_1 in CS.
47+07+12+10+17 = OK
47+08+12+10+17 = OK
47+09+12+10+17 = OK
47+10+12+10+17 = OK
47+11+12+10+17 = DC

46+11+12+10+17 = OK -> Overall_1 + Overall_2 in CS.
46+12+12+10+17 = OK
46+13+12+10+17 = OK
46+14+12+10+17 = OK
46+15+12+10+17 = OK
46+16+12+10+17 = DC

45+16+12+10+17 = OK -> Overall_1 + Overall_2 + Cape_1 in CS.
45+17+12+10+17 = OK
45+18+12+10+17 = OK
45+19+12+10+17 = OK
45+20+12+10+17 = DC Blackout

44+20+12+10+17 = OK -> Overall_1 + Overall_2 + Cape_1 in CS + Earring_1 in CS.
44+21+12+10+17 = OK
44+22+12+10+17 = OK
44+23+12+10+17 = OK
44+24+12+10+17 = OK
44+25+12+10+17 = DC

43+25+12+10+17 = OK -> Overall_1 + Overall_2 + Cape_1 in CS + Earring_1 + Hat_1 in CS
43+26+12+10+17 = OK
43+27+12+10+17 = OK
43+28+12+10+17 = OK
43+29+12+10+17 = OK
43+30+12+10+17 = DC

42+30+12+10+17 = OK -> Overall_1 + Overall_2 + Cape_1 in CS + Earring_1 + Hat_1 + Wand in CS
42+31+12+10+17 = OK
42+32+12+10+17 = OK
42+33+12+10+17 = OK
42+34+12+10+17 = DC

41+34+12+10+17 = OK -> Add CS Blue Swimsuit to CS.
41+35+12+10+17 = OK
41+36+12+10+17 = OK
41+37+12+10+17 = OK
41+38+12+10+17 = DC

40+38+12+10+17 = OK -> Add CS Glasses to CS.
40+39+12+10+17 = OK
40+40+12+10+17 = OK
40+41+12+10+17 = OK
40+42+12+10+17 = OK
40+43+12+10+17 = DC

39+43+12+10+17 = OK -> Add CS Hat to CS.
39+44+12+10+17 = OK
39+45+12+10+17 = OK
39+46+12+10+17 = OK
39+47+12+10+17 = OK
39+48+12+10+17 = DC

39+48+12+10+16 = OK -> Add wheel of Destiny to CS.
39+49+12+10+16 = DC

39+49+12+10+15 = OK -> Add Permanent Kino to CS.
39+50+12+10+15 = OK
39+51+12+10+15 = OK
39+52+12+10+15 = DC

Slight chance in notation time for my better references.













Notation: Example: (10)39(9)+50+12+10+15(2)

(10) = 10 equip items are CS in equip tab (or could be equipped, doesn't matter)
39 = 39 total items in equip tab (or un), including CS+Normal Equips
(9) = I have 9 equip items in cash shop. This makes NO DIFFERENCE TO ANYTHING but for my reference.
+
50 = Total slots in USE taken up.
+
12 = Total slots in ETC taken up.
+
10 = Total slots in Set-up taken up.
+
15 = Total slots in CashShop tab taken up.
(2) = How many CS items that go into the CS tab are in CS. This makes NO DIFFERENCE TO ANYTHING but for my reference.




39+49+12+10+15 = OK -> Take out Perm Kino from CS; Add another wheel of Destiny into CS.
(10)39(9)+50+12+10+15(2) = DC Blackout

(10)39(9)+50+12+10+14(3) = OK -> Add 3rd WoD into CS.
(10)39(9)+51+12+10+14(3) = OK
(10)39(9)+52+12+10+14(3) = DC

(10)39(9)+50+12+10+14(3) = OK -> Take out 3rd wheel; Add Store Permit.
(10)39(9)+51+12+10+14(3) = OK
(10)39(9)+52+12+10+14(3) = DC

(10)39(9)+52+12+10+13(4) = ok -> 2 wheels, store perm, perm kino in cs
(10)39(9)+53+12+10+13(4) = ok
(10)39(9)+54+12+10+13(4) = ok
(10)39(9)+55+12+10+13(4) = DC







Solution Equation Time!!!
--------------------------------------------------------------------------------------------

Notation: Example: (10*4.1)+29+49+12+10+(14*1.1) + 2.1 = 158.5 + CSSnail *** 1 wheel in cs

(10*4.1) = I have 10 CS items in equip tab (or equipped). They each weight around a value of 4.x, in which I take the worst case scenario and put it to 4.1.
+
29 = How many equips i have in equip tab (or equipped), excluding any CS equips.
+
49 = How many USE slots are taken up
+
12 = How many ETC slots are taken up
+
10 = How many Set-up slots are taken up
+
(14*1.1) = I have 14 None pets in my CS tab. They weight 1.x each, so worst case scenario 1.1.
+
2.1 = I have a permanent kino, and it's value is around 2.x. Worst case scenario 2.1.
=
158.5 + CSSnail = The total value/weight I come up with, and I havn't come up with a value for the 5 hour snail you get from the Mars the Fairy quest, so I just add him at the end.
*** 1 wheel in cs = what is in the Cash Shop from the Cash Shop tab that was taken away from the start of all tests from my tabs; testing cash shop tab item weights.



(10*4.1)+29+49+12+10+(14*1.1) + 2.1 = 158.5 + CSSnail *** 1 wheel in cs

(10*4.1)+29+50+12+10+(13*1.1) + 2.1 = 158.4 + CSSnail *** 2 wheels in cs

(10*4.1)+29+52+12+10+(13*1.1) = 158.3 + CSSnail *** perm kino and 1 wheel in cs

(10*4.1)+29+52+12+10+(12*1.1) + 2.1 = 159.3 + CSSnail *** 3 wheels in cs

(10*4.1)+29+55+12+10+(12*1.1) = 160.2 + CSSnail *** perm kino, 2 wheels, 1 shop in cs


Key Note: The range weight values of all my items in my character tabs + equipped items was around 158. Remember this number.








Different character:
----------------------------------------------------------------------------------------------

My friend has kindly offered his assistance in testing the CS DC glitch and helping each other find out the cause of it. This is our results on this Sin.


Level 188 Night Lord Test:

23 equips non CS, 9 CS items equipped which was NOT factored in the below test.
6 dead pets, 1 perm pet, 1 tagged dead pet, ap, charm, pet tag, store, 2 wheels in CS tab.


19+27+7+14+14 = 81 dc
19+26+7+14+14 = 80 ok
19+27+7+14+13 = 80 ok -> Pet with name tag went into cs
19+28+7+14+13 = 81 ok
19+33+7+14+13 = 86 dc
19+29+7+14+13 = 82 ok
19+30+7+14+13 = 83 dc
19+30+7+14+12 = 82 ok -> Random cs item back in cs
19+31+7+14+12 = 83 ok

19+32+7+14+12 = 84 dc
19+30+8+14+12 = 83 ok

19+31+8+14+12 = 84 dc
19+31+8+14+11 = 83 ok
19+31+8+14+12 = 84 dc
19+31+8+14+12 = 84 dc
19+30+8+14+12 = 83 ok -> Taking equipped CS gear to Equip slots.
20+30+8+14+12 = 84 ok
21+30+8+14+12 = 85 ok
27+30+8+14+12 = 91 ok
20+30+8+14+12 = 84 ok -> All covers on, unequip a normal equip
26+30+8+14+12 = 90 ok -> No nx covers in equip slot, just normal equips
26+30+9+14+12 = 91 ok -> ........
26+31+8+14+12 = 91 ok -> ........

19+31+8+14+12 = 84 dc
20+30+8+14+12 = 84 dc -> Added random equip from outside to char slot.
19+30+8+14+12 = 83 dc -> Equipped that item.
19+30+8+14+12 = 83 ok -> Took out that equip from char.








Level 188 Sin Test (All resulted in DCs at the tips):
-------------------------------------------------------------------------------------------------------------------------------------------------------

(09*4.1)+42+27+7+14+(11*2.1)+(3*1.1) = 153.3 -> Dced with 1 etc/use too much.
(09*4.1)+42+30+7+14+(10*2.1)+(3*1.1) = 154.2 -> Put tagged pet in CS
(09*4.1)+42+31+7+14+(10*2.1)+(2*1.1) = 154.1 -> Put Non-pet into CS
(09*4.1)+42+31+7+14+(10*2.1)+(2*1.1) = 154.1 -> Unequipped items and put into equip slots. No difference in the calculation. Still Tip of the DCing.
(09*4.1)+43+30+7+14+(10*2.1)+(2*1.1) = 154.1 -> Added new equip to character, result in dc. When trading it away, result back in.

Key Note: The range weight values of all this sin's items in his character tabs + equipped items was around 154.

The range values in the end were around 4 - 6 points off of my mage test, which is possible since this sin had alot of pets which would result in different weight values. Looking at both of these results, it is VERY CLEAR that this data will be extremely helpful for the programmers at Nexon.










Solutions:
-----------------------------------------------------------------------------------------------

Solution #1: The problem does not pertain to extended slots, as slots have been used up past normal amounts without problems with proper adjustments.

Solution #2: Cash Shops "EQUIPS", not cash shop items in the cash shop tab of a character, have a very high weight within this formula and the largest variable resulting in the Error 38 crash. This may be due to a memory allocation problem or a buffer overload, or more simply an error in the code itself. However, all items in the characters tabs + equipped items all add up in the equation, just that Cash Shop "Equips" have the highest association with the problem.

Solution #3: USE and ETC items weigh the same in the equation.

Solution #4: Equip items on or off mean the same thing.

Solution #5: The problem IS NOT THE TOTAL NUMBER OF ITEMS YOU HAVE.

Solution #6: Cash Shop items in the cash shop tab of a character (not in the actual cash shop storage in Cash Shop), have different weights. Pets have much higher weights than wheels of destiny and permits. This may be due to pets having longer coding than other CS tab CS items. Cash shop items in these tabs have higher weight than USE and ETC, but less than CS item weight from the CS Equips in the Equips tab/equipped on the character.



I hope the programmers of Nexon and fellow maplers will find all of this to their great use.

~Saver

http://forum.nexon.net/MapleStory/forums/post/6463643.aspx

oh pear

[Netto]

-snip-

oh pear

http://images2.memegenerator.net/ImageMacro/4048001/tldr-update-facebook.jpg?imageSize=Medium&generatorName=Asian-Agrees

But oh wow that's dedication O_o

I doubt Nexon will have an emergency patch for this though. I mean, they still need to test and verify that this is valid. Along with what their agenda is for today (or tomorrow), this would be a side job. Plus, fixing it and seeing if it causes another glitch by doing so.

In other words, I wouldn't count on this being fixed before the next patch. Possibly by February though, if this checks out.

[SaptaZapta]

Wow, a lot of work and well done!

However, this can't be the entire bug.
I have made my inventory emptier than it's been in months, and still can't go in.
My buddy had this issue start appearing after her first completed zrun since BB (thanks, again, to a workaround found by the community to a bug Nexon couldn't cope with, namely disabling sound driver). She had to remove far more items than she could possibly have looted during the run, to be able to go in cash shop again.

So, something triggers this. Something corrupts your inventory ever so slightly, or puts your character in "limited-weight mode", and only from that point on do the above formulas affect you. People can go around carrying far more junk than this and entering cash shop freely, until whatever it is strikes. (I didn't do the math, but I'm pretty sure the inventory Stereo posted in this thread already exceeds the calculated limit, and he's not even showing equipped gear and cash shop tab).

[Stereo]

Yeah, my inventory has about 160 items, counting equipped stuff.

I don't have all that many CS items though - 4 in cash tab (dead reindeer, dead monkey, dead panda, and I think a non-expiring teleport rock) and 2 equipped (perma hat+cape)

I did get error 38 that one weekend of the Black Friday sale but it fixed on the server check.

[Frozenpath]

i try doing the 18 items on each tab, and i drop many untradeable items/ but i had to many untradeable in my equip and cash shop items to reach that desireable number . so i hope they fix it with this cash shop maintenance.

[Frozenpath]

you got it right they still didn't fix error 38

[Signal]

I used to be fine with about 80+ items, now I am starting to DC at 6x items D=
I made sure all my CS in the CS in case they had a heavier "weight". I'm now to have to ungear my character and start wearing my untradeables get into CS T_T
This problem is growing for me and I'm not sure if anyone else is facing this issue too.

[Combattente]

I used to be fine with about 80+ items, now I am starting to DC at 6x items D=
I made sure all my CS in the CS in case they had a heavier "weight". I'm now to have to ungear my character and start wearing my untradeables get into CS T_T
This problem is growing for me and I'm not sure if anyone else is facing this issue too.

It's getting worse every day.

This problem is bad and they should feel bad for not fixing it. :f3:

[Combattente]

This was posted by someone in the forums and it seems like the most logical attempt at figuring out the cause of error 38 when entering the cash shop. The information is a bit dense but I think it offers good information. Credit goes to Saver of Yellonde. TLDR: basically each item has a weight, if you go over this weight and try to enter the CS, then you will disconnect. Cash items have more weight than none cash shop items. Please see the details below.

We have forwarded this issue to our programmers. It appears to be a fairly difficult issue to tackle, but I'll keep you posted if we made any headway in finding a fix. Please reply with your results. Thank you!

-long-ass solution of Saver I posted before-

http://forum.nexon.net/MapleStory/forums/thread/6533178.aspx

NxHadza posted a sticky in the Bugs & Glitch Reports forum with Saver's tries and "solutions".

Let's see..


The information is a bit dense

What? Seriously? Such information shouldn't be "dense" to developers. Sure, it isn't that simple, but really, professional developers wouldn't find that dense either. Oh, but we all know they aren't.


It appears to be a fairly difficult issue to tackle

Apparently, even after the countless hours spent by Saver with his tries and his figuring out what the issue might be and all the detailed information about it which he provided, that still didn't help the developers.

SERIOUSLY?

Do they want us to outright give them the fix or what?? It's already pityful that the users have found what's causing it in the game before the developers have, but you'd expect them to at least be able to FIND OUT what the issue is in the code (something which they probably haven't figured out yet) and find a fix for it.

.............DERP.

[SaptaZapta]

So frustrating.... I wish I could just go into their offices, log in on a debug client connected to the production servers, crash it, and get cracking.
I've never seen their code but I've been programming in C and C++ for over 25 years, including troubleshooting other people's code (one of the yuckier tasks a programmer can face, btw).
I assume the "weights" have to do with the size of the data structures used to store the items, which obviously means they are somehow copying inventory data into "temporary" storage - and causing a data overrun in certain situations. Memory smears (data overrun) are nasty, but they can be found. Let me at the goddam code! :f5:

Or at least get somebody with the error 38 problem log on from your comps and get you a full crash dump... eTracer is obviously not doing the job :f4:

[Combattente]

So frustrating.... I wish I could just go into their offices, log in on a debug client connected to the production servers, crash it, and get cracking.
I've never seen their code but I've been programming in C and C++ for over 25 years, including troubleshooting other people's code (one of the yuckier tasks a programmer can face, btw).
I assume the "weights" have to do with the size of the data structures used to store the items, which obviously means they are somehow copying inventory data into "temporary" storage - and causing a data overrun in certain situations. Memory smears (data overrun) are nasty, but they can be found. Let me at the goddam code! :f5:

Or at least get somebody with the error 38 problem log on from your comps and get you a full crash dump... eTracer is obviously not doing the job :f4:

They should have programmers like you at Nexon.

[Twilight]

Have you tried smacking your monitor?

[SaptaZapta]

They should have programmers like you at Nexon.

To be fair, it appears from this bug and others that have been around forever (graphics glitches, "compatibility" issues) that their programmers are working with stone-age tools.
Even though I myself have called them incompetent, I rather pity them. Even capable people would have a hard time in such conditions.
However, it's quite logical to assume Nexon pays peanuts and anyone with any ability at all leaves them fast.

[Chameleonic]

Is it only people who have bought inventory slot increases who having problems?

[XxSilencer]

I tried once again for the 345383457838th time and the last time the other night to get my CS working by dropping even more untradable items on my account and my character was stripped to only have a total of 25 items on my level 200 character and it still wouldn't work..so yeah...

I have my use maxed, I think I expanded my equips 2x with 8 slots and my etc once with 8 slots, but yeah, less then 25 items total between every tab excluding CS.

[Herbert Jablonski]

OH BOY!


Our developer has narrowed down the problem. The fix will be applied in the next game update. The error was due to a syncing issue between 2 files in the cash shop server. Thank you for being patient as we worked through getting this error fixed.

[Source] (http://forum.nexon.net/MapleStory/forums/permalink/6564293/6564293/ShowThread.aspx#6564293)


So it should stay fixed for good this time, right?

[SaptaZapta]

Yay! Next game update, that's next week, right?
And yeah, if the developer did indeed solve it (wth is "narrowed down the problem"?) then it should stay fixed for good.

[Jon]

Welp, this is finally effecting me. Glad they acknowledged it today. :f3:

[SaptaZapta]

Think they'll give us any sort of compensation?

"We will extend the expiration date on your cash shop items by 6 weeks. But what's this? You don't seem to have any cash shop items. Oh, you say they all expired while you were waiting for us... well, too bad..."
Either that or they'll "extend" my permanent items and make them expire in a few weeks.

[Combattente]

Our developer has narrowed down the problem. The fix will be applied in the next game update. The error was due to a syncing issue between 2 files in the cash shop server. Thank you for being patient as we worked through getting this error fixed.


http://www.youtube.com/watch?v=P3ALwKeSEYs

Took them long enough.

Guess it wasn't as easy as we thought.

[Chameleonic]

Dont celebrate too soon...the fix hasnt been implemented yet. :f3:

[Tukkun]

Cash Shop worked fine for me... until I bought a Miracle Cube. I didn't lose any NX after buying it, then when I leave the Cash Shop and reenter, I got error code 38. Re-logged in, checked MTS. 1,200 NX was subtracted. Entered Cash Shop, error code 38.

Sigh...

EDIT: Worked again after I NPC'd 4 items in the equip slot.

[Combattente]

FFFFFFFFFFFFFFFFFIXED!




Finally.

[Dark Link]

FFFFFFFFFFFFFFFFFIXED!




Finally.

Right!? About bloody freaking time too. Now I can start SoKing the GOOD Zak books for money!

[SolicShooter]

Fixed here too :excellent:. Now lets all hope it doesn't come back after a day again :f1:.

[SaptaZapta]

So happy to have my Dino Girl again *sniff*

And yeah, I hope it stays fixed this time.

[CarrionCrow]

Yay my precious black dragon is back picking up my trash. =)

[Frozenpath]

finally its fix, but i lost alot in the process and drop many items and many expired thanks nexon db