Internet constantly disconnects ;(

[Anything]

Just as the title says, my internet is constantly disconnecting me, I've searched google for an hour but I still haven't found a solution so I've decided turn to the intelligent community of Southperry! I'd REALLY like to find out why it's doing this since it's really, really annoying. My internet just keeps dying whether it be once every hour, once every half a hour,once every few minutes, and more recently now, once every few seconds. Bottom line is that I can't ever get my internet to work through the entire day.

I've tried alternating between using a router and simply just using the modem but the results are pretty much the same.

First and foremost I'd just like to know whether this is my ISP's problem or if it's my computer's.

Crystalmark results(Not sure it'll be much use ;X):
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CrystalMark 2004R3 [0.9.124.404] (C) 2001-2008 hiyohiyo
Crystal Dew World [http://crystalmark.info/]
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------------------------------------------------------------------------------
CrystalMark Result
------------------------------------------------------------------------------

CrystalMark : 0

[ ALU ] 0
Fibonacci : 0
Napierian : 0
Eratosthenes : 0
QuickSort : 0
[ FPU ] 0
MikoFPU : 0
RandMeanSS : 0
FFT : 0
Mandelbrot : 0
[ MEM ] 0
Read : 0.00 MB/s ( 0)
Write : 0.00 MB/s ( 0)
Read/Write : 0.00 MB/s ( 0)
Cache : 0.00 MB/s ( 0)
[ HDD ] 0
Read : 0.00 MB/s ( 0)
Write : 0.00 MB/s ( 0)
RandomRead512K : 0.00 MB/s ( 0)
RandomWrite512K : 0.00 MB/s ( 0)
RandomRead 64K : 0.00 MB/s ( 0)
RandomWrite 64K : 0.00 MB/s ( 0)
[ GDI ] 0
Text : 0
Square : 0
Circle : 0
BitBlt : 0
[ D2D ] 0
Sprite 10 : 0.00 FPS ( 0)
Sprite 100 : 0.00 FPS ( 0)
Sprite 500 : 0.00 FPS ( 0)
Sprite 1000 : 0.00 FPS ( 0)
Sprite 5000 : 0.00 FPS ( 0)
Sprite 10000 : 0.00 FPS ( 0)
[ OGL ] 0
Scene 1 Score : 0
Lines (x1000) : ( 0)
Scene 1 CPUs : ( 0)
Scene 2 Score : 0
Polygons(x1000) : ( 0)
Scene 2 CPUs : ( 0)

------------------------------------------------------------------------------
System Information
------------------------------------------------------------------------------
OS : Windows Vista Home Premium Service Pack 1 [6.0 Build 6001]
Display Mode : 1680 x 1050 32bit 60Hz
Memory : 3062 MB
DirectX : 10.0
------------------------------------------------------------------------------
CPU
------------------------------------------------------------------------------
CPU Name : Intel Core 2 Quad Q6600 (Kentsfield)
Vendor String : GenuineIntel
Name String : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Platform : LGA775
CPU Type : Original OEM processor
Number(Logical) : 4
Family : 6
Model : F
Stepping : B
Feature : MMX SSE SSE2 SSE3 SSSE3 VT Intel 64

Current Original
Clock : 1596.00 MHz 2400.00 MHz
System Clock : 266.00 MHz 266.67 MHz
System Bus : 1064.00 MHz 1066.67 MHz
Multiplier : 6.00 9.00
Data Rate : QDR
Over Clock : -33.50 %

L1 I-Cache : 32 KB
L1 D-Cache : 32 KB
L2 Cache : 4096 KB [Full:1596.00 MHz]
------------------------------------------------------------------------------
Device
------------------------------------------------------------------------------
ChipSet : Intel G33/G31/P35 Express
North : Intel G33/G31/P35
South : Intel 82801IR (ICH9R)
IDE Controller :
------------------------------------------------------------------------------
Graphics
------------------------------------------------------------------------------
Video : Intel G33/G31 Express GC
Video Product : Intel(R) G33/G31 Express Chipset Family
Video Vendor : Intel Corporation
Video Chip : Intel(R) GMA 3100
Video RAM : 320 MB
Driver Version : 7.14.10.1409
Driver Date : 2008/01/02
------------------------------------------------------------------------------
HDD
------------------------------------------------------------------------------
Type Size Model ( Buffer Mode )
SCSI 500.1GB Hitachi HDT725050VLA380
------------------------------------------------------------------------------
BIOS
------------------------------------------------------------------------------
Vendor : American Megatrends Inc.
Caption : Default System BIOS
Version : ACRSYS - 20070721
Date : 2007/07/21
SM BIOS Caption : R01-A0
SM BIOS Version : 2.5
------------------------------------------------------------------------------
Mother
------------------------------------------------------------------------------
Vendor : ACER
Product : G33T-AM
Version : 1.0
------------------------------------------------------------------------------
Computer System
------------------------------------------------------------------------------
Vendor : ACER
Product : Aspire M5620
------------------------------------------------------------------------------
CPUID Detail Information
------------------------------------------------------------------------------
0x00000000 : EAX=0x0000000A EBX=0x756E6547 ECX=0x6C65746E EDX=0x49656E69
0x00000001 : EAX=0x000006FB EBX=0x00040800 ECX=0x0000E3BD EDX=0xBFEBFBFF
0x00000002 : EAX=0x05B0B101 EBX=0x005657F0 ECX=0x00000000 EDX=0x2CB43049
0x00000003 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x00000004 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x00000005 : EAX=0x00000040 EBX=0x00000040 ECX=0x00000003 EDX=0x00000020
0x00000006 : EAX=0x00000001 EBX=0x00000002 ECX=0x00000001 EDX=0x00000000
0x00000007 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x00000008 : EAX=0x00000400 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x00000009 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x0000000A : EAX=0x07280202 EBX=0x00000000 ECX=0x00000000 EDX=0x00000503
0x80000000 : EAX=0x80000008 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x80000001 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000001 EDX=0x20000000
0x80000002 : EAX=0x65746E49 EBX=0x2952286C ECX=0x726F4320 EDX=0x4D542865
0x80000003 : EAX=0x51203229 EBX=0x20646175 ECX=0x20555043 EDX=0x51202020
0x80000004 : EAX=0x30303636 EBX=0x20402020 ECX=0x30342E32 EDX=0x007A4847
0x80000005 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x80000006 : EAX=0x00000000 EBX=0x00000000 ECX=0x10008040 EDX=0x00000000
0x80000007 : EAX=0x00000000 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
0x80000008 : EAX=0x00003024 EBX=0x00000000 ECX=0x00000000 EDX=0x00000000
------------------------------------------------------------------------------
PCI Device List
------------------------------------------------------------------------------
No Bus Dev Fnc VendorDeviceRev SubSystem Class DeviceType
0 0: 0: 0 8086h:29C0h.02h 10192623h 060000h Host Bridge
1 0: 1: 0 8086h:29C1h.02h 80860000h 060400h PCI to PCI Bridge
2 0: 2: 0 8086h:29C2h.02h 10192623h 030000h VGA Compatible Controller
3 0: 25: 0 8086h:294Ch.02h 10192635h 020000h Ethernet Controller
4 0: 26: 0 8086h:2937h.02h 10192630h 0C0300h UHCI USB Controller
5 0: 26: 1 8086h:2938h.02h 10192630h 0C0300h UHCI USB Controller
6 0: 26: 7 8086h:293Ch.02h 10192630h 0C0320h EHCI USB Controller
7 0: 27: 0 8086h:293Eh.02h 10192635h 040300h High-Definition Audio Device
8 0: 28: 0 8086h:2940h.02h 10192635h 060400h PCI to PCI Bridge
9 0: 28: 1 8086h:2942h.02h 10192635h 060400h PCI to PCI Bridge
10 0: 28: 2 8086h:2944h.02h 10192635h 060400h PCI to PCI Bridge
11 0: 28: 3 8086h:2946h.02h 10192635h 060400h PCI to PCI Bridge
12 0: 28: 4 8086h:2948h.02h 10192635h 060400h PCI to PCI Bridge
13 0: 29: 0 8086h:2934h.02h 10192630h 0C0300h UHCI USB Controller
14 0: 29: 1 8086h:2935h.02h 10192630h 0C0300h UHCI USB Controller
15 0: 29: 2 8086h:2936h.02h 10192630h 0C0300h UHCI USB Controller
16 0: 29: 3 8086h:2939h.02h 10192630h 0C0300h UHCI USB Controller
17 0: 29: 7 8086h:293Ah.02h 10192630h 0C0320h EHCI USB Controller
18 0: 30: 0 8086h:244Eh.92h 10192630h 060401h PCI to PCI Bridge (SSD)
19 0: 31: 0 8086h:2916h.02h 10192630h 060100h ISA Bridge
20 0: 31: 2 8086h:2822h.02h 10192630h 010400h RAID Controller
21 0: 31: 3 8086h:2930h.02h 10192630h 0C0500h SMBus Contoller
22 7: 3: 0 1106h:3044h.C0h 10193044h 0C0010h OHCI IEEE1394 Controller

No DeviceName
0 Intel 82G33/G31/P35/P31 Express DRAM Controller
1 Intel 82G33/G31/P35/P31 Express PCI Express Root Port
2 Intel 82G33/G31 Express Integrated Graphics Controller
3 Intel 82566DC-2 Gigabit Network Connection
4 Intel 82801I (ICH9 Family) USB UHCI Controller #4
5 Intel 82801I (ICH9 Family) USB UHCI Controller #5
6 Intel 82801I (ICH9 Family) USB2 EHCI Controller #2
7 Intel 82801I (ICH9 Family) HD Audio Controller
8 Intel 82801I (ICH9 Family) PCI Express Port 1
9 Intel 82801I (ICH9 Family) PCI Express Port 2
10 Intel 82801I (ICH9 Family) PCI Express Port 3
11 Intel 82801I (ICH9 Family) PCI Express Port 4
12 Intel 82801I (ICH9 Family) PCI Express Port 5
13 Intel 82801I (ICH9 Family) USB UHCI Controller #1
14 Intel 82801I (ICH9 Family) USB UHCI Controller #2
15 Intel 82801I (ICH9 Family) USB UHCI Controller #3
16 Intel 82801I (ICH9 Family) USB UHCI Controller #6
17 Intel 82801I (ICH9 Family) USB2 EHCI Controller #1
18 Intel 82801 PCI Bridge
19 Intel 82801IR (ICH9R) LPC Interface Controller
20 Intel 82801 SATA RAID Controller
21 Intel 82801I (ICH9 Family) SMBus Controller
22 VIA IEEE 1394 Host Controller

Speedtest.net results (When my internet is functional of course ;P):
http://www.speedtest.net/result/301928279.png (http://www.speedtest.net)

If it helps my router is Linksys WRT54G v3 (http://www.linksys.com/servlet/Satellite?c=L_Product_C2&childpagename=US%2FLayout&cid=1149562300349&pagename=Linksys%2FCommon%2FVisitorWrapper&lid=0034939789B01) and my modem is Motorola Surfboard SB5120 (http://broadband.motorola.com/consumers/products/sb5120/).

If you have any questions, I'll be glad to answer. (Provided my internet isn't down...)

Thanks for reading, I appreciate it. ;)

P.S. This has been happening for a few months or so, but it's recently just started to get really bad.
P.P.S When I'm using a router, it's not wireless.

[Ardinea]

How long are the disconnects?

I have the same brand modem and I have had the same type of problem where it would disconnect and come back on randomly. It could be due to low/high modem signals.

[Anything]

How long are the disconnects?

I have the same brand modem and I have had the same type of problem where it would disconnect and come back on randomly. It could be due to low/high modem signals.
The disconnects ranges from around 20 seconds to 10 minutes although it doesn't usually disconnect for that long. Sigh, It didn't used to be like this. Everything was going so well a few months ago until this happened. I've had this ISP for years and this is the first time something like this ever happened. ;(

Thanks for replying.

[Lylac]

Might be the a problem at the company itself. Might want to phone them and ask.

[Anything]

Well, I guess there's really no other solution. I'll phone them and get one of their technicians to come over. (Phone support sucks.)

Thanks for all the help everyone.

[Pockles]

if it turns out to not be the ISP, try updating your Network Interface Cards Drivers.

Also wont hurt to renew your ip.

start>run>type "cmd" >hit enter.

type "ipconfig /release"
then type "ipconfig /renew"

May be that your nic is going bad and you may need a new one.

Good luck

[Anything]

if it turns out to not be the ISP, try updating your Network Interface Cards Drivers.

Also wont hurt to renew your ip.

start>run>type "cmd" >hit enter.

type "ipconfig /release"
then type "ipconfig /renew"

May be that your nic is going bad and you may need a new one.

Good luck
Okay, I've just tried both of your solutions but to no avail.

Sigh, this is really causing me heaps of trouble. ;(

Thanks for your suggestions though.

[Katie]

When I had comcast that use to happen to me all the time. I had to literally harass them on the phone to get them to come out and fix the problem. Turns out all they needed to do was type in some stupid codes or something in the computer there.

I would be super persistent on calling them and getting them to come out. When I called Comcast, I would sit on the phone for hours trying to get a hold of people.

[Bacon]

I'd talk with the ISP first. Harrass them if you want, but the best way to get them to work is if you threaten to move to another ISP. That always seems to work for me. I'm so good at it I managed to talk them into free internet for 4 months. Then I switched anyway. Yas, I'm a horrible person.

[Nikkey]

Might be errors within the modem. Might overheat.

Tried restarting your modem and router? Let them be at a cool place as well.

[cyndi!]

Mines actually being doing this A LOT lately. I have Verizon though, and we don't have the same modem. But I do know if I restart my computer or my modem, it works perfectly fine again for a while. @_________@;;

[Anything]

When I had comcast that use to happen to me all the time. I had to literally harass them on the phone to get them to come out and fix the problem. Turns out all they needed to do was type in some stupid codes or something in the computer there.

I would be super persistent on calling them and getting them to come out. When I called Comcast, I would sit on the phone for hours trying to get a hold of people.
Haha, there's no need to harass our ISP. They're actually pretty nice and besides one of my mom's friend works there so it won't be much of a hassle getting someone on the phone.


I'd talk with the ISP first. Harrass them if you want, but the best way to get them to work is if you threaten to move to another ISP. That always seems to work for me. I'm so good at it I managed to talk them into free internet for 4 months. Then I switched anyway. Yas, I'm a horrible person.
Wow, free internet for 4 months? We're actually considering switching to Bell right now but because of different reasons. I personally don't want to switch over to Bell because I've heard that their internet speed is lightning slow.


Might be errors within the modem. Might overheat.

Tried restarting your modem and router? Let them be at a cool place as well.
I probably restarted my modem at LEAST 15 times, so yeah I don't think that's the problem. ;/

Technician is going to be coming over in 2/3 days time, I can't wait till then.

Once again, thanks for all your suggestion. ;)

[kleptophobia]

My internet did the same thing, it'd randomly disconnect for 20 seconds to 60 seconds. Turns out one of their routers in the "data-center" or whatever the hell they call them was not fully functional. We kept telling it was their fault and not ours, but they didn't believe us until a technician came over and inspected our set-up and noticed no problems. It is much better now that we yelled at them D: ...

Other than my experience I don't think I can suggest anything...

[Anything]

I find it funny how most of the people in this thread likes yelling at their ISP. I'm way too nice to ever do that, there's always other ways to work things out. ;P

Thanks for the suggestion though.

[kleptophobia]

Nah, you just have a very nice ISP. Most are complete jerks, and rarely, if ever, listen to their customers.